Dylan McEwan
Santaquin
Summary
Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.
Personable and motivated with strong ability to lead teams effectively and maintain positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
4
4
years of professional experience
Work History
Shift Leader
Fiiz Drinks
Santaquin, UT
06.2023 - Current
- Implemented health and safety protocols that aligned with company standards.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction rates.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
Waitress
Santaqueen
Santaquin, UT
09.2022 - 04.2023
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new team members on service protocols and menu knowledge.
- Resolved customer complaints promptly, maintaining positive restaurant reputation.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Payson High School
Payson, UTSkills
- Positive mindset
- Team leadership
- Team collaboration
- Problem-solving
- Adaptable schedule
- Innovative solutions
- Positive attitude
Timeline
Shift Leader
Fiiz Drinks
06.2023 - Current
Waitress
Santaqueen
09.2022 - 04.2023
High School Diploma -
Payson High School