Zoe Cochran
CVS Pharmacy
West Chester,PA
Summary
Dynamic shift leader with proven expertise in team supervision, customer service, and problem-solving. Strong communication skills and cash handling experience drive operational efficiency and enhance customer satisfaction.
1
Language
5
years of professional experience
Work History
Shift Leader
6 Months- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Trained and mentored team members on operational procedures and customer engagement strategies.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
- Implemented inventory management systems to streamline stock replenishment processes.
- Delegated daily tasks and responsibilities.
Cashier/Fast Food Worker
1 Year- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accurate cash handling and balanced cash drawers at shift end.
- Assisted in training new cashiers on operational procedures and system use.
- Greeted customers entering store and responded promptly to customer needs.
Service Desk Supervisor
2 Years 9 Months- Supervised daily operations of the service desk, ensuring prompt issue resolution and customer satisfaction.
- Supervised daily operations of service desk, ensuring prompt issue resolution and customer satisfaction.
- Monitored team performance metrics, identifying areas for development and opportunities for enhanced service delivery.
Host/Server
1 Year 7 Months- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Assisted in training new team members on service standards and operational procedures.
- Maintained cleanliness of dining areas to meet health and safety regulations consistently.
- Handled cash transactions, processed payments, and balanced cash registers at end of shifts.
- Provided menu recommendations and answered customer inquiries to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
Education
High School Diploma
Skills
Positive mindset
POS system operation
Team leadership
Staff supervision
Training assistance
Inventory management
Customer service focus
Problem-solving
Strong verbal and written communication
Positive attitude
Languages
French
Professional Working
Timeline
Shift Leader
CVS Pharmacy
03.2026 - Current
Cashier/Fast Food Worker
Rutters
12.2025 - 12.2026
Service Desk Supervisor
Giant Food Stores
03.2023 - 12.2025
Host/Server
Marcello's Pizza
08.2021 - 03.2023
Northeastern Senior Highschool
High School Diploma