Kyrsten Monroe
Bend
Summary
Shift leader with extensive experience in managing customer relationships and maintaining quality standards. Skilled in conflict resolution and communication, contributing to high levels of team performance and customer satisfaction. Consistently recognized for delivering results and improving service quality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shift Leader
Blue Eyes Burgers And Fries
bend
04.2022 - Current
- Supervised team members during peak service hours to optimize operational efficiency.
- Resolved customer inquiries and complaints to improve overall satisfaction.
- Enforced health regulations by ensuring cleanliness and proper food handling procedures.
- Monitored kitchen operations to maintain quality control in food preparation.
- Trained new employees on effective shift operations.
- Verified accuracy of cash drawer amounts during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Medication Technician
Mount Bachelor assisted living and memory care
Bend
04.2018 - 02.2021
- Administered medications to residents per prescribed schedules and protocols.
- Monitored resident health, reporting changes to nursing staff without delay.
- Collaborated with healthcare team to ensure seamless continuity of care.
- Participated in training new staff on comprehensive medication handling procedures.
- Maintained accurate inventory records for medication supplies and assisted in organization.
- Ensured compliance with safety standards during medication administration processes.
- Disposed of expired drugs following regulatory standards meticulously.
- Documented patient information and communicated updates to interdisciplinary care team.
Cashier Supervisor
Binky's Full Lotto
Bend
04.2015 - 05.2017
- Verified winning tickets and processed payouts for customers.
- Maintained cleanliness and organization of the lottery sales area.
- Operated point-of-sale systems for ticket sales and transactions.
- Ensured compliance with state regulations regarding lottery operations and sales procedures.
- Verified customers' age before selling lottery tickets.
- Processed cash, credit card, debit card payments for lottery ticket purchases.
- Maintained cleanliness inside the store premises including counters, shelves, floors.
- Printed customer bills and processed payments using cash register.
Wait Staff Member
Takodas Restaurant
Sisters
07.2012 - 05.2013
- Delivered exceptional customer service while efficiently taking food and drink orders.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer inquiries and issues promptly and professionally.
- Recommended menu items based on customer preferences and dietary restrictions.
- Managed multiple tasks under pressure while remaining organized.
- Cleared dishes between courses and after guests finished dining.
- Performed opening and closing duties, including restocking supplies and cleaning floors.
Education
GED -
Sisters High School
Sisters, ORSkills
- Customer relationship management
- Time management
- Quality assurance
- Sales proficiency
- Verbal and written communication
- Conflict resolution
- Effective communication
- Professional demeanor
- Goal setting
- Customer service leadership
- Team leadership
- Positive mindset
- Strategic thinking
- Team motivation
- Exceptional customer service
Certification
- OLCC
- Food handlers
Timeline
Shift Leader
Blue Eyes Burgers And Fries
04.2022 - Current
Medication Technician
Mount Bachelor assisted living and memory care
04.2018 - 02.2021
Cashier Supervisor
Binky's Full Lotto
04.2015 - 05.2017
Wait Staff Member
Takodas Restaurant
07.2012 - 05.2013
GED -
Sisters High School