Amya Williams
Benbrook,TX
Summary
I am a dedicated worker with excellent experience both the customer service and child-care industries.I maintain a professional appearance and demeanor, I work hard towards expertly completing assigned tasks with focus on quality. I am dependable and a quick-learning team player with effective communication and organization skills. I am consistently reliable and experienced in providing comprehensive physical and emotional care to individuals. I am always a kind individual who provides assistance with daily activities. I enjoy working with others and I offer outstanding organizational and interpersonal skills. I am an organized and dependable candidate successful at multi-managing priorities with a positive attitude. I maintain willingness to take on added responsibilities to meet team goals. All while being hardworking and a passionate job seeker with strong organizational skills, I am eager to secure an entry-level personal assistant or customer relations position. Ready to help your team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader
Walgreens
Fort Worth, TX
02.2023 - 11.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Conducted performance reviews and provided staff with feedback and guidance.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Analyzed sales figures and identified areas for improvement.
Store Associate
Russell Feed & Supply
Fort Worth, TX
08.2022 - 02.2023
- The required responsibilities with this company include; Greeting all and every customer, assisting customers with finding products that we sell to meet their needs, making sure every customer leaves satisfied, caring for small animals, some feeder insects, birds etc
- You are required to lift objects that are 50 lbs +, we are taught to push sales for new and upcoming products as well as those we already have
- I maintain a positive attitude and always put the customers first.
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Located merchandise across various stores to address customer needs.
- Logged reports, expenses, receipts, and sales in company database.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Assistant Manager
Sonic Drive-In
Fort Worth, TX
07.2017 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Assistant Caregiver/ Teacher
Loving and Learning Daycare
Fort Worth, TX
06.2016 - 02.2017
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Education
No Degree - Professional Photography
IAP Career College
Online06.2023
Diploma -
Western Hills High School
Benbrook, TX06.2021
Skills
- Childcare
- Animal care
- Decision-Making
- Vendor Relationship Management
- Customer Service
- Customer Relationship Management
- Workload Management
- Data Entry
- File Maintenance
- Cross-Functional Communication
- Client Relations
- Chauffeuring
- Report Writing
- Database Entry
- Calendar Management
- Event Planning
Languages
English
Projects
Gardening, Getting a landscaping license and starting a small landscaping/ lawn renovations business., In progress
Certification
Proffesional Photographer
Timeline
Shift Leader
Walgreens
02.2023 - 11.2023
Store Associate
Russell Feed & Supply
08.2022 - 02.2023
Assistant Manager
Sonic Drive-In
07.2017 - 12.2021
Assistant Caregiver/ Teacher
Loving and Learning Daycare
06.2016 - 02.2017
No Degree - Professional Photography
IAP Career College
Diploma -
Western Hills High School