PHOEBE GLAVES
Spokane,WA
Summary
Recently relocated to the Spokane area. Displays a strong background in food service, shift leading, management, and customer satisfaction. Works well under pressure, and in high-stress environments. Has learned excellent communication and customer service abilities through experience in food service, management, and childcare. I would love to be a part of a positive work environment by communicating and having fun with both clients and coworkers. Eager to apply skills in a dynamic, in-person setting, such as a coffee shop, a restaurant, a daycare, or a nursing home. Willing to accept any training, or obtain any certifications needed for the job.
Overview
3
3
years of professional experience
Work History
Shift Leader
Raising Canes
Bellevue, NE
03.2024 - 11.2025
- Created a welcoming and fun environment for new hires.
- Worked during long rushes, maintaining focus under pressure, and keeping the crew afloat.
- Administered efficient training, making sure things were done correctly and in accordance with company procedure.
Assistant Manager
Dunkin' Donuts
Bellevue, NE
08.2024 - 09.2025
- One of two managers supervising a 30-person crew, heavily communicating with all team members and making sure schedules and shift plans are efficient and concise.
- Started as a crewmember, but moved up quickly by showcasing skills in time management, leadership, problem-solving, and communication.
- Facilitated training for all new hires, including planning paths, noting what works best for them, and then training them myself.
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Implemented quality control measures to uphold food safety standards.
Nanny
Private Client
Bellevue, Nebraska
11.2023 - 05.2024
- Provided childcare three times a week (with occasional overnights) for a 3-year-old boy.
- I grew a great relationship with both the family and the child.
- Prepared meals, maintained nightly schedules, and ran bedtime routines.
International Camp Counselor
Calvary Christian Church
Marga, Romania
06.2022 - 08.2022
- Led a small group of children throughout the ten-day camp, while figuring out the best ways to communicate with the kids through a language barrier.
- Created and led activities, nurturing a fun and safe environment for the children to laugh and play.
- I improved my public speaking skills through many speeches given in front of the camp.
- Engaged children in arts and crafts, singing, and sports activities while maintaining safe environment.
Education
High School -
Bellevue West Sr Highschool
Bellevue, NE05.2025
Skills
- Strong communication
- Patience
- Creative thinking
- Public speaking
- Conflict resolution
- Quality control
- POS systems
- Employee training
- Customer service
- Problem-solving
- Childcare
- Charisma
Timeline
Assistant Manager
Dunkin' Donuts
08.2024 - 09.2025
Shift Leader
Raising Canes
03.2024 - 11.2025
Nanny
Private Client
11.2023 - 05.2024
International Camp Counselor
Calvary Christian Church
06.2022 - 08.2022
High School -
Bellevue West Sr Highschool