Giovanna Jimenez
Horizon City,Texas
Summary
Strong leader with proven expertise in team collaboration and leadership. Proficient in problem-solving and maintaining high customer satisfaction, as well as showcasing strong communication when conflict arises. Achieved consistent standards across shifts, and to the best ability, demonstrating a positive attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Chick-fil-A
04.2022 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Sales Associate
Office Depot
01.2021 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Science - Nursing
The University of Texas At El Paso
El Paso, TX05-2025
Skills
- Positive Attitude
- Problem-Solving
- Team Collaboration and Leadership
- Strong communication
Certification
- BLS Certified
Timeline
Shift Leader
Chick-fil-A
04.2022 - 06.2024
Sales Associate
Office Depot
01.2021 - 06.2021
Bachelor of Science - Nursing
The University of Texas At El Paso
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