Shardanay Buchanan

• Enforced company policies and regulations with employees.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed cash and credit card transactions accurately using POS software.

• Provide primary customer support to internal and external customers.
• •Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

• Offered basic technical support for clients on wide range of company products

• Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.• Attended training courses to build understanding of processes, techniques and industry.

• Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
• Gave individual evaluations based on fitness and combat readiness.

• Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
• Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
• Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
• Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
• Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
• Developed and maintained positive relationships with clients to create safe and supportive environment.
• Supported patient confidentiality in accordance with HIPAA regulations.
• Organized recreational activities to assist in patient recovery.
• Maintained patient records, documenting changes in patient condition.