Dedicated professional with strong complaint resolution and effective communication skills. Committed to enhancing customer satisfaction while maintaining operational efficiency.
Overview
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1
Language
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1
Certification
2
2
years of professional experience
Work History
Shift Leader
Greta
Laredo, TX
03.2026 - Current
Supervised team members during shifts to ensure smooth operations.
Trained new staff on company policies and procedures for effective service delivery.
Managed inventory levels to support daily operational needs and reduce waste.
Assisted in resolving customer complaints to enhance overall satisfaction.
Maintained cleanliness and organization of work areas for optimal workflow efficiency.
Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Customer Service Representative
Galton Wholesale
Laredo, TX
12.2024 - 03.2026
Provided excellent customer service to resolve customer complaints in a timely manner.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Resolved product issues by troubleshooting and providing solutions.
Handled customer inquiries through phone and email communications.
Educated customers about product features and benefits effectively.
Developed strong relationships with customers by providing personalized assistance and support.
Developed strong customer relationships to encourage repeat business.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.