Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Monica Hernandez

Laredo,Texas

Summary

Dedicated professional with strong complaint resolution and effective communication skills. Committed to enhancing customer satisfaction while maintaining operational efficiency.

Overview

1
1
Language
1
1
Certification
2
2
years of professional experience

Work History

Shift Leader

Greta
Laredo, TX
03.2026 - Current
  • Supervised team members during shifts to ensure smooth operations.
  • Trained new staff on company policies and procedures for effective service delivery.
  • Managed inventory levels to support daily operational needs and reduce waste.
  • Assisted in resolving customer complaints to enhance overall satisfaction.
  • Maintained cleanliness and organization of work areas for optimal workflow efficiency.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.

Customer Service Representative

Galton Wholesale
Laredo, TX
12.2024 - 03.2026
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved product issues by troubleshooting and providing solutions.
  • Handled customer inquiries through phone and email communications.
  • Educated customers about product features and benefits effectively.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Raymond & Tirza Martin High School
Laredo, TX

Skills

  • Team supervision
  • Staff training
  • Inventory management
  • Customer relationship management
  • Complaint resolution
  • Effective communication
  • Time management
  • Relationship building
  • Creative problem solving
  • Account management
  • Positive attitude
  • Client service
  • Cash handling
  • Strong verbal and written communication

Languages

English
Professional

Certification

  • Food Handler Certificate

Timeline

Shift Leader

Greta
03.2026 - Current

Customer Service Representative

Galton Wholesale
12.2024 - 03.2026

Raymond & Tirza Martin High School
Monica Hernandez