Christopher Lachenmaier
Hutchinson
Summary
Motivated professional experienced in managing shift operations and implementing process improvements. Known for strong strategic thinking and reliability, contributing to enhanced team performance and optimized service during peak hours.
Overview
3
3
years of professional experience
Work History
Shift Leader
Chick-fil-A
Hutchinson, KS
12.2022 - Current
- Supervised team of 10+ members during peak hours to ensure efficient service delivery.
- Trained new employees on operational procedures and customer service standards.
- Implemented process improvements that reduced wait times and enhanced customer satisfaction.
- Monitored inventory levels and coordinated restocking efforts to maintain optimal supply chain flow.
- Ordered and maintained truck and inventory.
- Joined Marketing doing "Team Member Tuesdays" on Instagram.
- Fully crossed trained in Front and Back of House
- Resolved customer complaints effectively, fostering a positive dining experience and loyalty.
- Scheduled staff shifts to optimize labor costs while maintaining service quality during busy periods.
- Collaborated with management to develop training materials focused on food safety and hygiene standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Engaged with customers on social media to promote offers and events, increasing online presence.
- Streamlined communication between team members, which helped in resolving issues more quickly.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Education
Journalism
Hutchinson Community College
Hutchinson, KS05.2027
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Team supervision
- Staff supervision
- Staff training and development
- Goal setting and tracking
- Motivational leadership
- Inventory counts
- Assigning work
- Role modeling
- Daily workflows
- Staff development
- Equipment troubleshooting
- Diplomatic and fair
- Employee attendance monitoring
- Drawer assignments
- Strategic thinking
- Verbal and written communication
- Employee relations
- Shift leadership
- Shift checklists
- Multitasking Abilities
- Multitasking
- Active listening
- Analytical thinking
- Teamwork and collaboration
- Excellent communication
- Time management
- Team building
- Reliability
- Food safety
- Food preparation
- Adaptability and flexibility
- Effective communication
- Team collaboration
Timeline
Shift Leader
Chick-fil-A
12.2022 - Current
Journalism
Hutchinson Community College