Lukenson Joassaint
Orlando ,FL
Summary
Adept at elevating customer experiences, I've honed my skills in call center environments and kitchens alike, notably at Nation Benefits and Longhorn Steakhouse. My ability to manage high volumes with a professional attitude and a focus on customer satisfaction stands out. I excel in food safety and reliably meeting goals, consistently achieving top performer status through dedication and a knack for resolving complaints effectively.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Nation Benefits
10.2021 - 11.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Line Cook
Longhorn Steakhouse
01.2022 - 02.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Line Cook
Cheddar's Casual Cafe
02.2022 - 12.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
Customer Service Representative
Chewy.com
12.2019 - 08.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Global Response
04.2018 - 05.2019
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service Representative
Centerfield Media/Qology Sales
06.2016 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Education
Associate of Arts - Early Childhood Education
Daytona State College
Daytona Beach, FL05-2011
High School Diploma -
South Plantation High
Plantation, FL06-2007
Skills
- Call center experience
- Reliable and trustworthy
- Customer satisfaction measurement
- Food safety knowledge
- Professional attitude
Timeline
Line Cook
Cheddar's Casual Cafe
02.2022 - 12.2023
Line Cook
Longhorn Steakhouse
01.2022 - 02.2024
Member Service Representative
Nation Benefits
10.2021 - 11.2024
Customer Service Representative
Chewy.com
12.2019 - 08.2021
Customer Service Representative
Global Response
04.2018 - 05.2019
Customer Service Representative
Centerfield Media/Qology Sales
06.2016 - 07.2018
Associate of Arts - Early Childhood Education
Daytona State College
High School Diploma -
South Plantation High
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