Ashlie Hernandez Montoya
Roseville
Summary
Results-driven Customer Service and Administrative Professional with extensive experience supporting high-volume operations across insurance, retail, and education. Resolved complex inquiries while processing sensitive documents and maintaining accurate records under data-privacy standards. Developed strong connections with students to enhance engagement and foster skill-building through diversified instructional projects.
Overview
14
14
years of professional experience
Work History
Teacher Aide, cook & bus driver
BAE'S EDUCATION CENTER
Sacramento
11.2025 - 07.2026
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated classroom discussions to enhance student participation and comprehension.
- Organized educational activities to promote hands-on learning experiences.
- Supported classrooms for all ages by managing daily routines, assisting with lessons, diapering, and providing tailored care for children with special needs to enhance learning environment.
- Prepared healthy meals for over 60 children while safely transporting students on daily routes and field trips, ensuring safety and punctuality.
Accounting administrative coordinator
LKQ
West Sacramento
09.2025 - 11.2025
- Processed invoices, reconciled vendor accounts, and maintained payment records to support overall accounting functions.
- Assisted with monthly reporting and ad-hoc accounting requests, streamlining invoice processing through organized documentation.
- Handled inbound and outbound calls while processing payments over the phone to facilitate timely transactions.
CSR in the Code compliance division
City of Sacramento
Sacramento
09.2024 - 08.2025
- Answered high volumes of calls and provided counter support as public-facing customer service representative, ensuring adherence to department policies.
- Processed payments, permits, licenses, and citation transactions; updated accounts and property/parcel records to maintain accurate billing and ownership information.
- Utilized multiple systems to research cases, generate inspections and create service records; performed non-safety radio dispatch to prioritize and coordinate field staff.
- Trained colleagues and performed notary services to support office operations and improve service reliability.
Insurance Customer Service Representative
ELITE ACCEPTANCE CORPORATION
09.2023 - 09.2024
- Managed high-volume inbound calls with professionalism and empathy; processed policy updates, cancellations, and payments while maintaining strict data-privacy compliance.
- Communicated product value to prospective customers and supported existing policyholders with claim guidance.
- Collaborated weekly with insurance adjusters to track open claims and submitted required documentation to expedite processing.
- Guided customers through Gap Claim filing and ensured timely follow-ups to improve resolution rates and satisfaction.
Customer Service Representative 1
Insurance Auto Auction
12.2021 - 07.2023
- Provided high-volume customer support in an auto auction environment, handling 60-100 calls per day.
- Routed inquiries to appropriate teams, processed payments, secured approvals, and maintained confidential documentation to support efficient auction preparation.
- Streamlined appointment scheduling and coordinated towing and DMV/title tasks, ensuring timely vehicle availability for auctions.
- De-escalated conflicts and resolved customer issues, maintaining professionalism and adhering to data-privacy standards.
Team Lead Manager/Cashier
WinCo Foods
11.2018 - 02.2022
- Supervised department operations and frontline staff, delegated tasks, and monitored performance to ensure exceptional service levels.
- Trained and onboarded new hires on procedures and safety protocols, fostering accuracy and consistency in service delivery.
- Managed inventory processes, verified invoices, and reported discrepancies to maintain accuracy and support seamless retail operations.
Store Manager
Shell
09.2012 - 02.2021
- Directed daily store operations, optimizing workflows, ensuring safety compliance, and delivering high-quality customer service.
- Prepared shift reports and created schedules while mentoring staff to enhance engagement and performance.
- Prepared shift reports, created schedules, and mentored staff to boost engagement and performance.
- Responded promptly to customer complaints, leading to improved overall satisfaction and customer retention.
Daycare Provider
In Home Daycare
01.2014 - 07.2018
- Created safe, nurturing environment that supported children's daily needs, routines, and developmental activities, fostering emotional and social development.
- Established a safe, nurturing environment in the classroom to meet children's daily needs and support their development.
- Maintained daily records of activities, behaviours, meals, and naps to monitor child progress and ensured compliance with early-childhood regulations through ongoing training.
Education
EARLY CHILDHOOD EDUCATION - Early Childhood Education
ARC
SacramentoHigh School Diploma -
Roseville Adult school
Roseville, CASkills
- Childcare assistance
- Youth engagement
- Team Leadership
- Customer Service
- Complaint Handling
- Team collaboration
- Attention to Detail
- Time management
- Administrative assistance
- Data Entry
- Conflict resolution
- Client Relationship Management
Timeline
Teacher Aide, cook & bus driver
BAE'S EDUCATION CENTER
11.2025 - 07.2026
Accounting administrative coordinator
LKQ
09.2025 - 11.2025
CSR in the Code compliance division
City of Sacramento
09.2024 - 08.2025
Insurance Customer Service Representative
ELITE ACCEPTANCE CORPORATION
09.2023 - 09.2024
Customer Service Representative 1
Insurance Auto Auction
12.2021 - 07.2023
Team Lead Manager/Cashier
WinCo Foods
11.2018 - 02.2022
Daycare Provider
In Home Daycare
01.2014 - 07.2018
Store Manager
Shell
09.2012 - 02.2021
EARLY CHILDHOOD EDUCATION - Early Childhood Education
ARC
High School Diploma -
Roseville Adult school