Ashlie Honea
Elora,TN
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Certified Nursing Assistant
Brookedale Senior Living
Tullahoma, TN
03.2021 - 02.2024
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Responded quickly to emergency situations involving sudden illness or injury.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
Stay At Home Parent
N/A
Elora, TN
12.2019 - 03.2021
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with others to discuss new opportunities.
- Participated in developing strategies aimed at improving overall house operations.
- Managed disciplinary situations using positive reinforcement methods such as verbal praise or rewards systems.
- Organized daily activities and supervised recreational activities such as sports, games, arts and crafts.
Call Center Representative
IBEX Global
Spring Hill, TN
07.2018 - 12.2019
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Updated customer accounts, addresses and contact information within call management databases.
- Offered resolutions to de-escalate calls and solve customer issues.
- Maintained strong call control and quickly worked through scripts to address problems.
Education
High School Diploma -
Community High School
Unionville, TN05-2016
Skills
- Care Plan Implementation
- Patient Relations
- Electronic Charting
- Quality Assurance
- Patient-Focused Care
- Family Support and Assistance
- Patient Assessments
- Pediatric Care
- Quick Problem Solver
- Calm and Level-Headed Under Duress
- Complaint Resolution
- Inbound and Outbound Calling
- Prioritization
- Complaint Handling
- Multi-Task Management
- High-Energy Attitude
- Follow-Up Skills
- Critical Thinking
- Customer Service
- Positive and Professional
- Dispute Resolution
- Calendaring
- Technical Support
- Active Listening
References
References available upon request.
Timeline
Certified Nursing Assistant
Brookedale Senior Living
03.2021 - 02.2024
Stay At Home Parent
N/A
12.2019 - 03.2021
Call Center Representative
IBEX Global
07.2018 - 12.2019
High School Diploma -
Community High School