Ashlie Martin
Chino,CA
Summary
Results-driven Key Account Manager with a strong customer service background. Proven record of driving sales in commercial and middle market sectors. Skilled in managing multiple enterprise accounts and consistently exceeding sales quotas. Builds enduring customer relationships to enhance satisfaction and retention. Collaborative team player delivering comprehensive solutions that exceed client expectations. Exceptional interpersonal skills and ability to navigate complex business landscapes contribute to sustained revenue growth and foster client loyalty. Committed to identifying opportunities and delivering exceptional service for mutual success.
Overview
5
5
years of professional experience
Work History
Regional Key Account Manager
NCR Voyix
04.2022 - 06.2024
- Positioned complex software, hardware, and consulting solutions for hospitality clients in sectors such as restaurants, travel, and entertainment, influencing critical decision-making processes
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Managed diverse SMB, Middle Market, and Enterprise accounts in POS SaaS technology and payment divisions, overseeing a total client base surpassing $275 million
- Facilitated inter-departmental collaboration for seamless transitions from contract negotiations, project launch and post-launch management
- Conducted regular account reviews, identifying areas for improvement or optimization and implementing necessary changes accordingly.
- Managed complex projects effectively, balancing short-term goals with long-term objectives for sustained success across all accounts.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
Account Executive-Digital Solutions
US Bank/Elavon
04.2021 - 04.2022
- Exceeded sales quotas by strategically analyzing and selling Merchant Services (Visa, MasterCard, Discover, American Express) to Middle Market and Enterprise accounts
- Established long-lasting relationships with key decision-makers within client organizations, solidifying company's reputation as a trusted partner in their respective industries.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Enhanced profitability of existing accounts by upselling or cross-selling complementary products or services that met additional client needs.
- Delivered informative presentations to executive-level decision-makers at client organizations, demonstrating the value of partnering with our company for their digital needs.
Regional Sales Account Executive
FIS Global/Worldpay
09.2019 - 04.2021
- Strategically analyzed market trends and client needs to effectively sell Merchant Services (Visa, MasterCard, Discover, American Express) to Middle Market and Enterprise accounts across retail, hospitality, service, and medical industries while consistently exceeding monthly target quotas
- Managed enterprise clients including NFL teams and sports arenas, ensuring strong relationships and high client satisfaction
- Managed contract negotiations with keen attention to detail, ensuring favorable terms for both parties involved while minimizing risk exposure for the organization.
- Achieved exceptional results, surpassing initial goals by 150%, and earning accolades, including the prestigious Top Gun Award in Q1 & Q2 2020.
- Enhanced profitability of existing accounts by upselling or cross-selling complementary products or services that met additional client needs.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
Chaffey College
Rancho Cucamonga, CA06.2006
Skills
- Customer Portfolio Management
- Strategic Oversight and Alignment
- Solution-Oriented Outcomes
- Pipeline & Territory Management
- SaaS Cloud-based Solutions Suite
- Customer Relationship Management
- Data-Driven Decision-Making
- Cross-Functional Collaboration
- Pipeline Management
- CRM proficiency
Awards
- Top Sales (Q1 2024)
- NCR Voyix Q1 Keynote Speaker (2024)
- Century Point Club Award Recipient (2022 & 2023)
- Presidents Club Nominee (2021)
- NFL Middle Market Account Manager (LA Chargers, 2021)
- SMB Sales Rep of the month (2021)
- Top Gun Award Recipient (2020)
- Contestant on "The Amazing Race" (Season 36)
Additional Information
Previous Work History and References Available Upon Request
Timeline
Regional Key Account Manager
NCR Voyix
04.2022 - 06.2024
Account Executive-Digital Solutions
US Bank/Elavon
04.2021 - 04.2022
Regional Sales Account Executive
FIS Global/Worldpay
09.2019 - 04.2021
Chaffey College