Ashlie Nettles
Hemet,CA
Summary
Dedicated and reliable professional with a strong work ethic, committed to being an integral part of a team. Seeking a full-time permanent position with room for growth and advancement. Known for honesty and dependability, consistently striving to exceed expectations and contribute to the success of the organization. Eager to leverage skills and experience to make a positive impact in a dynamic work environment. Experienced in overseeing well-organized and efficient HR operations, effectively balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance through forward-thinking approaches. Demonstrated success in improving collaboration and consensus across company environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Human Resource Supervisor
Arcos de Oro, Inc. D.B.A. McDonald’s
11.2021 - Current
- Coordinated onboarding programs, performance management systems, and resolution of liability claims.
- Conducted thorough investigations into employee grievances, ensuring fair resolution of conflicts or concerns.
- Provided ongoing training opportunities for staff members, fostering professional development and career advancement.
- Reduced company''s legal risks by ensuring compliance with local, state, and federal labor laws.
- Managed complex employee relations issues, resulting in improved workplace morale and minimized turnover rates.
- Championed wellness initiatives as part of a broader focus on improving employees'' quality of life at work.
- Optimized recruitment processes through data analysis; reducing time-to-fill metrics significantly.
Poster Medical Biller
Accelerated Revenue Management
09.2021 - 11.2021
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Human Resource Coordinator
Market of Choice
07.2018 - 09.2020
- Payroll, Medical Leave (ADA, FMLA, Workers Comp), Hiring, Orientation, Onboarding, Safety Coordinator, Public Safety, Customer Relations, Employee Relations, Employee Transfers, Employee Investigations, Diversity and Inclusion board member.
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
Human Resource Asst
Market of Choice
11.2017 - 07.2018
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Streamlined communication within team, scheduling and coordinating meetings for all members.
Front-End Manager
Market of Choice
07.2017 - 07.2018
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees through day-to-day work and complex problems.
Education
Bachelor of Science - Criminal Justice
Southern Oregon University
01.2027
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Medford Citizen Police Academy
Medford, Oregon01.2020
Associate of Science - Criminal Justice
Southern Oregon University
01.2017
Diploma - undefined
Las Vegas High School
01.2013
Skills
- HR policies implementation
- Team building and leadership
- Diversity and inclusion
- Recruitment and selection
- Organizational development
- Employee relations management
- Onboarding and orientation
- Workforce planning
- Succession planning
- Employment law
- Talent acquisition strategies
- Compensation analysis
- Vendor relationship management
Certification
- SHRM-CP - SHRM Certified Professional
- SHRM - Society for Human Resource Management certification
Languages
English
Native or Bilingual
Timeline
Human Resource Supervisor
Arcos de Oro, Inc. D.B.A. McDonald’s
11.2021 - Current
Poster Medical Biller
Accelerated Revenue Management
09.2021 - 11.2021
Human Resource Coordinator
Market of Choice
07.2018 - 09.2020
Human Resource Asst
Market of Choice
11.2017 - 07.2018
Front-End Manager
Market of Choice
07.2017 - 07.2018
Bachelor of Science - Criminal Justice
Southern Oregon University
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Medford Citizen Police Academy
Associate of Science - Criminal Justice
Southern Oregon University
Diploma - undefined
Las Vegas High School