Ashlie Ortiz
San Bernardino,Ca,
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Overview
6
6
years of professional experience
Work History
Store Ambassador
Goodwill
Rialto, CA
01.2018 - 04.2020
- Greeted customers and clients to create welcoming atmosphere.
- Able to work all areas of store, was getting ready for management training.
- Was an Excellent Efficient Cashier.
- Organized and Maintained a clean organized shopping environment.
- Made announcements, sales promoter.
- Team player, helped teach the volunteers and new employees.
- Took in donations, sorted through the donations, priced and labeled donations, scanned in books, hung clothes and help out with inventory.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Sought ways to improve processes and services provided.
- Redeemed coupons to discount purchases.
- Operated cash register to record transactions accurately and efficiently.
- Set up new sales displays each week.
- Counted money in drawers at beginning and end of each shift.
Cashier
El Pollo Loco
Riverside, CA
09.2009 - 08.2013
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Helped customers complete purchases, locate items and join reward programs.
- Reviewed new promotions and monitored price changes.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Education
High School Diploma -
Polytechnic High School
Riverside, CA06.2007
Skills
- Customer Service and Assistance
- Excellent and Efficient Cash Register Operations
- Team-Oriented and Cooperative with good Communication
- Strong Work Ethic
- Learns quickly/ Adapts Easily with an Open-mind
Timeline
Store Ambassador
Goodwill
01.2018 - 04.2020
Cashier
El Pollo Loco
09.2009 - 08.2013
High School Diploma -
Polytechnic High School
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