Shearod Brown
Bronx,NY
Summary
Conscientious leader enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for stakeholders through events, campaigns, or informal interactions. Collaborative and eager to use skills to represent and promote organization in professional and effective manner.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Store Ambassador
Family Dollar
09.2025 - Current
- Protect store assets by monitoring customer activity and ensuring compliance with company policies.
- Provide outstanding customer service by greeting shoppers, assisting with product questions, and maintaining a clean and welcoming environment.
- Receive vendors and verify deliveries to ensure accurate inventory management.
- Support daily store operations including merchandising, restocking, and assisting with cash handling as needed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Supported promotional activities by effectively setting up displays and merchandising products.
- Monitored sales floor for compliance with company policies and safety regulations.
- Implemented efficient checkout processes, enhancing overall customer satisfaction during peak hours.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
Assistant General Manager
Pizza Hut
raleigh
02.2018 - 05.2020
- Delivered excellent customer service by resolving issues quickly and ensuring satisfaction.
- Managed cash handling, daily deposits, and sales reports with accuracy and accountability.
- Trained and motivated team members to exceed sales goals and maintain brand standards.
- Oversaw inventory levels and merchandise presentation to drive repeat business.
- Managed daily operations to ensure efficient restaurant performance and customer satisfaction.
- Implemented inventory control measures to reduce waste and optimize supply chain processes.
- Monitored food safety standards to comply with health regulations and improve quality assurance.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Education
High School Diploma -
Franklinton High School
Franklinton, NC01-2004
Skills
- Customer Service
- Retail Sales
- Loss Prevention
- Cash Handling
- Merchandising
- Inventory Management
- Communication
- Time Management
- Problem Solving
- POS Systems
- Microsoft Office
- Team Leadership
- Dependability
- Organization
- Team management
- Product knowledge
- Brand awareness
Certification
CPR Certified
Languages
English
Native or Bilingual
Timeline
Store Ambassador
Family Dollar
09.2025 - Current
Assistant General Manager
Pizza Hut
02.2018 - 05.2020
High School Diploma -
Franklinton High School