ASHLIE PHILLIPS
GA
Summary
Dedicated and results-driven customer service professional with over 5 years of experience providing exceptional support and assistance to clients. Skilled in resolving inquiries, handling complaints, and ensuring customer satisfaction. Proficient in utilizing customer relationship management (CRM) systems to maintain accurate records and facilitate seamless communication. Adept at building strong rapport with customers to enhance loyalty and retention rates. Strong problem-solving abilities and a commitment to delivering top-notch service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
BSP Paraprofessional
Muscogee County School District
08.2024 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
CSR/WAREHOUSE
SALTO SYSTEMS
04.2023 - 05.2024
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Coordinated with teachers to create inclusive lesson plans that addressed the diverse needs of all learners within the classroom setting.
- Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
FREZZER MATERIAL HANDLER
GEODIS
01.2021 - 04.2023
- Received, inspected, and stored frozen food products in compliance with safety and sanitation protocols
- Conducted inventory checks and maintained accurate records of frozen food stock levels
- Collaborated with team members to fulfill orders and ensure timely delivery of frozen products
SHIPPING & RECEVING CLERK
SANOFI
09.2020 - 01.2021
- Efficiently and accurately picked, packed, and labeled materials for shipment according to company standards
- Conducted inventory counts and maintained detailed records of stock levels to ensure adequate supply
- Implemented strict safety protocols and guidelines to ensure all incoming and outgoing shipments were handled in accordance with COVID-19 regulations
RETURNS SPECIALIST
AMAZON
07.2019 - 09.2020
- Efficiently processed and tracked all incoming returns, ensuring timely resolution and customer satisfaction
- Investigated and resolved complex customer inquiries regarding returns, exchanges, and refunds
- Collaborated with cross-functional teams to streamline the returns process and reduce processing time by 20%
Education
Principles Of Management -
GEORGIA PIEDMONT TECHNICAL COLLEGE
CLARKSTON, GA10.2024
Skills
- Behavior Management
- Effective Communication
- Helping Students with Special Needs
- Small Group and Individual Assistance
Timeline
BSP Paraprofessional
Muscogee County School District
08.2024 - Current
CSR/WAREHOUSE
SALTO SYSTEMS
04.2023 - 05.2024
FREZZER MATERIAL HANDLER
GEODIS
01.2021 - 04.2023
SHIPPING & RECEVING CLERK
SANOFI
09.2020 - 01.2021
RETURNS SPECIALIST
AMAZON
07.2019 - 09.2020
Principles Of Management -
GEORGIA PIEDMONT TECHNICAL COLLEGE