Ashlie Gonzalez
Carrollton,TX
Summary
Dynamic Server/Bartender with proven expertise in customer service and food safety from roles at BJ's Bar and Grill and Applebee's Bar and Grill. Excelled in fostering customer loyalty and streamlining service operations. Demonstrates exceptional interpersonal communication and teamwork skills, ensuring high standards of dining experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Server/Bartender
BJ's Bar and Grill
Addison
08.2022 - Current
- Serves as a dedicated and enthusiastic Waitress 3-4 nights per week
- Works as a team member to achieve the highest level of customer service
- Works in accordance with all health and safety standards to promote wellness and the most enjoyable dining experiences possible
- Remains professional and polite under all circumstances
- Works to accommodate patrons with personal dietary preferences and restrictions
- Helps to train new employees when needed
- Processes transactions accurately and efficiently, ensuring that all transactions are completed within the established time-frame
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Develops relationships with customers that resulted in increased loyalty and repeat business
Server/Bartender
Applebee's Bar and Grill
North Bergen
09.2006 - 03.2020
- Accurately handled financial transactions at the register
- Worked as a server during overflow periods
- Maintained the highest standards of safety and hygiene throughout the restaurant as per city and restaurant regulations
- Demonstrated a high level of attention to detail by ensuring all orders were accurate and complete
- Exhibited strong teamwork by collaborating with kitchen staff to ensure accurate and timely order fulfillment
- Developed an efficient system for efficiently handling customer orders during peak hours
Education
Certificate - Human Resources
Montclair State University
Montclair08.2020
Bachelor's -
Devry
Downer's Grove05.2017
High School Diploma -
Roselle Catholic
Roselle06.2005
Skills
- Interpersonal Communication Skills
- Excellent Customer Service Skills
- Knowledge of Food Safety
- Advanced Communication Skills
- Teamwork Skills
- Motivated Attitude
- Team member support
- Dining area maintenance
- Professional appearance
Certification
Food Handler Certification
Timeline
Server/Bartender
BJ's Bar and Grill
08.2022 - Current
Server/Bartender
Applebee's Bar and Grill
09.2006 - 03.2020
Certificate - Human Resources
Montclair State University
Bachelor's -
Devry
High School Diploma -
Roselle Catholic