Ashli Johnson
Boise,Idaho
Summary
Seasoned professional offering 10 years of business analysis and project management success. Accomplished and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Business Analyst | Project Manager (AVP, Systems Operations Engineer)
Wells Fargo Bank N.A.
03.2017 - 05.2023
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Identified patterns and trends in large data sets and provided actionable insights.
- Developed complex business intelligence dashboards to monitor and track key performance indicators (KPI).
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Scheduled and facilitated meetings between project stakeholders to discuss updates, deliverables, schedules and conflicts.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Applied Agile methodology to shorten cycle time and achieve target margins.
Business Analyst (AVP, Business Application Spec)
Wells Fargo Bank N.A.
09.2014 - 03.2017
- Built and maintained a SharePoint knowledge base which included application walk-throughs, UAT calendars and team schedules.
- Incoming call routing using Cisco and UCCE telephony systems.
- Mapped walk-throughs for ticketing systems to aid in rollout of new telephony soft phones (Genesys) and ticketing applications (ServiceNow).
- Maintained response times to support business continuity.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
Loan Operations Specialist I/II/III
Wells Fargo Bank N.A.
08.2006 - 09.2014
- Drove projects and process improvement efforts to save the firm exorbitant amounts of money by canceling outsourced statements and bringing them in-house.
- Assisted bankers and customers in understanding loan terms and conditions to make informed decisions.
- Navigated multiple computer systems and applications to find information.
- Communicated with bankers and clients regarding account services, statements, and balances.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Phone Banker/Premier Phone Banker
Wells Fargo Bank N.A.
10.2003 - 08.2006
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Assisted customers with banking needs and inquiries.
- Trained new hires on customer service policies and procedures.
Education
General Studies
Boise State University
BoiseSkills
- Workflow Analysis
- KPI Tracking
- Operational Improvement
- Quality Assurance
- Data Analysis
- Operations Analysis
- Procedure Writing
- Forecasting and Planning
- Pivot Tables
- Project Management
- Product Management
- Microsoft Office Suite
- CRM Systems
- Process Improvement
- Staff Training and Development
- User Acceptance Testing
- Operations Management
- SQL and Databases
- Web-Based Reporting Tools
- Data Visualization
- Survey Development
- Business Intelligence Analysis
- User Acceptance Testing (UAT)
- Process Optimization
- Operational Efficiency
- Business Processes and Procedures
- Data and Analytics
- UAT Support
- Functional Improvements
- Presentations and Decks
- Agile and Scrum Environments
Community | Volunteer
Chief Judge
State of Idaho - Ada County Elections | Boise, ID | 1997 - Present
● Organize and conduct in-person election processes at a local precinct, ensuring compliance with state and federal law guidelines.
● Recruit and train poll workers, delegate duties, and monitor ballot distribution and accounting.
● Serve as a support liaison for voters with disabilities.
● Manage transportation of ballots, machinery, and supplies to and from the polling location.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't be afraid to give up the good to go for the great.
John D. Rockefeller
Timeline
Business Analyst | Project Manager (AVP, Systems Operations Engineer)
Wells Fargo Bank N.A.
03.2017 - 05.2023
Business Analyst (AVP, Business Application Spec)
Wells Fargo Bank N.A.
09.2014 - 03.2017
Loan Operations Specialist I/II/III
Wells Fargo Bank N.A.
08.2006 - 09.2014
Phone Banker/Premier Phone Banker
Wells Fargo Bank N.A.
10.2003 - 08.2006
General Studies
Boise State University