Ashly Belle
Sacramento,CA
Summary
Dynamic professional with a proven track record at UC Davis, excelling in customer service and problem-solving. Recognized for enhancing client satisfaction through effective communication and teamwork. Committed to maintaining high standards of cleanliness and safety, while fostering a positive environment. Dependable and adaptable, with strong critical thinking skills.
Overview
3
3
years of professional experience
Work History
Evs Environmental Services
UC Davis
Sacramento, CA
03.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Conducted routine inspections to identify and address sanitation issues promptly.
- Assisted in training new employees on sanitation procedures and best practices.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
DSP WORKER
Peoples Care
Sacramento, CA
02.2023 - 12.2024
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Implemented safety protocols to ensure a secure environment for clients and staff.
- Collaborated with team members to develop personalized care plans tailored to client needs.
- Monitored client progress, documenting changes in behavior and reporting concerns promptly.
- Managed patient scheduling, ensuring optimal workflow and reducing appointment conflicts.
- Assisted with insurance verification, improving claims processing accuracy and efficiency.
- Facilitated communication between healthcare providers and patients, promoting timely follow-ups and care continuity.
- Provided outstanding customer service that resulted in high levels of patient satisfaction through prompt attention to their needs.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Implemented daily support for individuals with disabilities, enhancing personal independence and community engagement.
- Provided emotional support to wards during challenging times, promoting mental health resilience and fostering trust.
Customer Service Representative
ACT Staffing
Sacramento, CA
03.2022 - 01.2023
- Provided exceptional customer support through various communication channels, ensuring high satisfaction levels.
- Resolved customer inquiries and issues efficiently, contributing to improved service quality.
- Maintained accurate records of customer interactions using CRM software for streamlined follow-up.
- Collaborated with team members to enhance service processes and improve response times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong relationships with customers, promoting loyalty through personalized service experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
C.K. McClatchy High School
Sacramento, CA06.2006
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
Timeline
Evs Environmental Services
UC Davis
03.2025 - Current
DSP WORKER
Peoples Care
02.2023 - 12.2024
Customer Service Representative
ACT Staffing
03.2022 - 01.2023
C.K. McClatchy High School