Kristina Cedillo
healthcare
Long Beach,CA
Summary
Dedicated customer service professional with strong communication and problem-solving skills. Proven ability to resolve inquiries efficiently while maintaining attention to detail.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Environmental Service (EVS)
Kaiser Permanente
Los Angeles, CA (WLA)
01.2022 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
Claims Customer Service Representative
Molina Healthcare
Long Beach, CA
10.2017 - 01.2022
- Resolved customer inquiries regarding claims status and coverage options.
- Processed claim submissions efficiently, ensuring compliance with company policies.
- Collaborated with internal teams to address complex claims issues effectively.
- Gained valuable insights into customer needs through active listening skills, enabling tailored recommendations for additional coverage options that align with their specific requirements.
Education
Electrocardiogram (ECG) Monitor Technician Program - Electrocardiogram (ECG) Monitor Technician
California Medical Training Center
07.2024
Vocational - Insurance Coding And Billing Specialist
Concord Career College
Garden Grove, CA05.2009
Vocational - Medical Assistance
American Career College
Anaheim, CA01.2016
Skills
- Customer service
- Time management
- Excellent communication
- Attention to detail
- Problem-solving
- Multitasking
- Teamwork and collaboration
- Friendly, positive attitude
Accomplishments
- Documented and resolved patient room which was skipped for several days patient was waiting by the door and while passing asked me to clean the entire room as I did reported the condition of room to supervisor.
- Achieved cleaning the 3rd section of ICU that had been closed which has about 8 or more rooms. By dusting wiping down the room restocking every room with supplies from bathroom tissue, paper towels and hand towels making sure there was a sterilized made bed in each room, sometimes 2 beds to a room Hazard Waste baskets with labels, and sweep and mopping floor by the end of day to relocate patients from one floor to ICU while doing construction work in the hospital
Certification
Certificate In:
- Insurance Coding and Billing
- Medical Assistant with Medical Terminology
- Electrocardiogram (ECG) Monitor Technician
Timeline
Environmental Service (EVS)
Kaiser Permanente
01.2022 - Current
Claims Customer Service Representative
Molina Healthcare
10.2017 - 01.2022
Electrocardiogram (ECG) Monitor Technician Program - Electrocardiogram (ECG) Monitor Technician
California Medical Training Center
Vocational - Insurance Coding And Billing Specialist
Concord Career College
Vocational - Medical Assistance
American Career College