Lawana Lowery
Mesa,AZ
Summary
Self-motivated, reliable, and compassionate professional seeking a position with a growth-oriented company where I can leverage my skills in customer service, sales, caregiving, and team support. I bring a strong background in client-facing roles and healthcare assistance, and I am committed to continuous learning and contributing to a collaborative work environment.
Overview
2025
2025
years of professional experience
Work History
Activities Assistant / Environmental Services (EVS) / Customer Service
Autumnwood of Deckerville
01.2023 - 01.2025
- Assisted patients with daily routines, from mobility support to recreational activities such as puzzles and games
- Provided emotional support to residents through meaningful engagement
- Ensure cleanliness and sanitation by handling hazardous materials and maintaining safe patient environments
- Scheduled and coordinated appointments with nursing staff, enhancing continuity of care
- Delivered consistent, compassionate customer service to residents and families
In-Home Caregiver
Total Care Connections
01.2021 - 01.2022
- Delivered one-on-one care for clients, including grooming, meal prep, medication reminders, and companionship
- Maintained a safe and comfortable home environment tailored to client needs
- Built trusting relationships with clients while reporting health concerns to appropriate parties
- Demonstrated empathy, patience, and adaptability in managing client care
Inbound Sales Representative
ClearLink
2017 - 01.2018
- Handled high volumes of inbound sales calls, closing deals and meeting sales goals
- Provided top-tier customer service, ensuring client satisfaction and retention
Inbound Customer Service Manager
Nuhome Promotions
2016 - 2017
- Led a customer service team, coaching staff to exceed performance goals
- Provided hands-on assistance and monitored calls for quality and training purposes
- Acted as a point of contact for escalated customer concerns
Education
Sociology and Psychology
Mesa Community College
01.2008
Certificate - Fitness and Nutrition
Thomson Education Direct
01.2003
Skills
- Customer Service & Client Relations
- In-Home & Facility-Based Caregiving
- Activity Planning & Patient Engagement
- Inbound/Outbound Sales & Account Management
- Time Management & Multitasking
- Coaching & Team Leadership
- Health & Safety Compliance (EVS)
- Excellent Communication & Organization
Timeline
Activities Assistant / Environmental Services (EVS) / Customer Service
Autumnwood of Deckerville
01.2023 - 01.2025
In-Home Caregiver
Total Care Connections
01.2021 - 01.2022
Sociology and Psychology
Mesa Community College
Certificate - Fitness and Nutrition
Thomson Education Direct
Inbound Sales Representative
ClearLink
2017 - 01.2018
Inbound Customer Service Manager
Nuhome Promotions
2016 - 2017