Britney Reed-Jones
Houston
Summary
Professional service expert with significant experience in customer interaction and issue resolution. Strong focus on teamwork and achieving desired outcomes. Known for adaptability, reliability, and effective communication. Skilled in conflict resolution, problem-solving, and delivering high-quality service.
Overview
7
7
years of professional experience
Work History
EVS- Environmental Service Rep
Houston Methodist Hospital
Houston, TX
01.2023 - Current
- Facilitated patient inquiries and resolved concerns in a timely manner.
- Collaborated with medical staff to streamline patient admission processes.
- Trained new service representatives on hospital protocols and customer service standards.
- Implemented feedback mechanisms to enhance patient satisfaction scores.
- Developed and maintained comprehensive knowledge of hospital services and procedures.
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated cleaning equipment, ensuring optimal performance and safety compliance.
- Trained new staff on effective cleaning techniques and safety protocols.
Loader
UPS Customer Center
Stafford, TX
10.2022 - Current
- Efficiently load packages onto delivery vehicles.
- Ensured compliance with safety protocols to maintain a secure working environment.
- Collaborated with team members to streamline loading processes and reduce turnaround time.
- Conducted routine inspections of loading equipment to ensure optimal performance and safety standards.
Team Member/Trainer
First Response Security
Humble, TX
04.2022 - 10.2022
- Developed and delivered training programs for new hires, enhancing onboarding experience.
- Facilitated skills workshops to improve employee performance
- Collaborated with management to identify training needs aligned with organizational goals.
- Monitored premises to prevent unauthorized access and ensure safety compliance.
- Conducted regular patrols to identify security risks and maintain a secure environment.
- Responded promptly to incidents, coordinating with law enforcement and emergency services as needed.
Team Member/Cashier
Children Place
Sugar Land, TX
08.2021 - 01.2022
- Managed cash register operations, ensuring accurate transactions and efficient customer service.
- Processed customer payments, returns, and exchanges with attention to detail.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Trained new cashiers on operational procedures and best practices for customer interactions.
Cashier/Waitress
Saltgrass Steak House
Cedar Hill, TX
06.2021 - 08.2021
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Assisted in training new staff on menu knowledge and service standards.
Warehouse Packer
Warehouse
Houston, TX
04.2020 - 11.2020
- Packaged products efficiently to meet daily shipping deadlines.
- Operated packaging machinery to ensure optimal performance and safety standards.
- Inspected incoming materials for quality compliance and accuracy before processing.
- Collaborated with team members to streamline packing procedures and enhance productivity.
Package Handler
UPS
Houston, TX
11.2019 - 02.2020
- Seasonal
Team Member/Cashier
NRG Stadium
Houston, TX
06.2019 - 11.2019
Education
High School - undefined
Thurgood Marshall High School
Missouri City, TX01.2019
Skills
- Customer Service
- Communication
- Time Management
- Problem Resolution
- Warehouse and manufacturing operations
- Fast learner
- Organization
- Team building & Teamwork
- Safety-conscious
- Sanitizing skills
- Waste disposal
- Health and safety compliance
- Data Entry
- Conflict Resolution
- Multitasking
- Assertiveness
- Shipping & Logistics
- Building Rapport
- Adaptability & Flexibility
Timeline
EVS- Environmental Service Rep
Houston Methodist Hospital
01.2023 - Current
Loader
UPS Customer Center
10.2022 - Current
Team Member/Trainer
First Response Security
04.2022 - 10.2022
Team Member/Cashier
Children Place
08.2021 - 01.2022
Cashier/Waitress
Saltgrass Steak House
06.2021 - 08.2021
Warehouse Packer
Warehouse
04.2020 - 11.2020
Package Handler
UPS
11.2019 - 02.2020
Team Member/Cashier
NRG Stadium
06.2019 - 11.2019
High School - undefined
Thurgood Marshall High School