ASHLY GLASCOE
Marcus Hook,PA
Summary
Outbound Lead seeking to exceed my goals by leveraging 6+ years of proven experience in Inbound and Outbound. Adept at leading and instructing teams of 30 in a dynamic, fast-paced environment. Managed labor planning, inventory performance goals, and programs while managing risk, safety, and training.
Overview
9
9
years of professional experience
Work History
Outbound Lead
Walmart eCommerce
Pedricktown, New Jersey
07.2023 - Current
- Ran daily operations for the Online Order Filling department while supporting other Outbound and Inbound departments
- Developed problem solvers on taking on a team lead role with more lead responsibilities along with having problem solve conversations with associates
- Monitor volume to ensure work is evenly distributed amongst team
- Sort product in an orderly manner
- Identify damaged product and packages.
- Increased work efficiency by 10%
Front Desk Agent
The Courtyard by Marriott
Springfield, PA
01.2022 - 01.2023
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Warehouse Operations Trainer
Jet.com
Pedricktown, New Jersey
11.2015 - 12.2016
- Managed training development and job performance of over 200 staff members within a logistics environment, driving inventorying rates 21% higher than standard levels
- Performed evaluations and testing to ensure full on-the-job knowledge and comprehension across all areas of the supply chain
- Collaborated with Human Resources and upper leadership to analyze, develop, and conduct ongoing technical training and personnel development
Inbound Lead
Walmart eCommerce
Pedricktown, New Jersey
12.2016 - 07.2023
- Led and supervised staff of 32 associates and responsible for inventorying, storing, and tracking assets daily
- Accountable for inventory performance goals and meeting aggressive customer service levels
- Reduced 10% in wasteful labor hours and exceeded planned inventory volume by average of 20% on monthly basis
- Facilitated device handout while collaborating with IT
- Coordinated training for all inventory staff and trainers.
Education
Currently enrolled in a degree program for Medical Coding and Billing -
Delaware County Community College
300 hour externship in principals of surgical technology -
Externship/ The University of Pennsylvania Hospital
Skills
- Software: Drax, Tableau, GTA, Microsoft Office Suite 365, SharePoint, Teams, Klipfolio
Key Contributions
- Safety Management
- Motivational Leadership
- Logistics Management
- Team Member Coaching
- Customer Service
- Cross-Function Collaboration
Volunteer Experience
Philadelphia Walk to End Alzheimer’s, Volunteer Coordinator, 2016
Timeline
Outbound Lead
Walmart eCommerce
07.2023 - Current
Front Desk Agent
The Courtyard by Marriott
01.2022 - 01.2023
Inbound Lead
Walmart eCommerce
12.2016 - 07.2023
Warehouse Operations Trainer
Jet.com
11.2015 - 12.2016
Currently enrolled in a degree program for Medical Coding and Billing -
Delaware County Community College
300 hour externship in principals of surgical technology -
Externship/ The University of Pennsylvania Hospital
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