Ashly Irias

Los Angeles,CA

Summary

Detail-oriented administrative professional with 4.5+ years of experience in customer service, reception, and office administration, currently supporting operations at a high-volume law firm. Skilled in legal document handling, contract coordination, and maintaining confidential records. Recognized for professionalism, strong communication, and the ability to manage multiple priorities while creating an organized and client-focused environment.

Overview

years of professional experience

Certification

Work History

Receptionist / Office Administrator

The United Firm | La Liga Defensora

Los Angeles, CA

04.2025 - Current

Coordinate contracts directly, including sending, tracking, and reviewing documents for accuracy and completion
Ensure timely follow-up on contract status, helping maintain workflow and prevent delays
Assist with preparation, organization, and filing of legal documents
Maintain accurate and confidential client records in compliance with firm standards
Manage high-volume phone lines, directing calls and handling client inquiries efficiently
Assist with preparation, organization, and filing of legal documents and contracts
Support daily office operations to ensure smooth workflow in a fast-paced legal environment
Deliver strong customer service while handling sensitive and time-sensitive matters
Conducted initial client assessments to determine eligibility for services and programs.
Managed scheduling for appointments and follow-ups, ensuring timely service delivery.
Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Maintained accurate, up-to-date client records for reliable reference and communications.
Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
Addressed any concerns or issues that arose during the intake process promptly, demonstrating commitment to client satisfaction and effective problem resolution skills.

Assistant Store Manage/Customer Service Leader

Shoe Palace

Inglewood

06.2023 - 03.2025

Provided high-quality customer service in fast-paced environments
Resolved customer concerns and handled inquiries professionally
Maintained accurate records and documentation
Built positive customer relationships to support retention and satisfaction
Assistant Store Manager
Monitored performance metrics and provided feedback to team members for continuous improvement in service delivery.
Collaborated with management to implement new customer engagement initiatives that increased repeat business.
Resolved complex customer complaints by employing problem-solving skills and maintaining a positive brand image.
Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.

Education

High School Diploma -

Centennial High School

Compton, CA

Skills

Legal Reception & Front Desk Operations
Contract & Document Coordination
Confidential Client File Management
Client Intake & Communication
Calendar & Appointment Scheduling
Data Entry & Administrative Support
Microsoft Office (Word, Excel, Outlook)
Multitasking & Time Management

Problem-solving abilities
Excellent communication
Adaptability and flexibility
Training and mentoring
Audit support
Invoice processing
Financial reporting
Invoicing and billing

Certification

CPI

CPR

Languages

English

Native or Bilingual

Spanish