Ashly Lagunes
Fort Myers,FL
Summary
Proven ability to enhance customer satisfaction through effective problem-solving and clear communication. Bilingual in Spanish, I consistently foster teamwork and collaboration, contributing to a positive dining experience and achieving service goals.
Overview
3
3
years of professional experience
Work History
Team Member
Panera Bread
Fort Myers, FL
12.2024 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Prepared and served food items according to established recipes and quality standards.
- Maintained cleanliness and organization of workstations, meeting health and safety regulations.
- Collaborated with team members to efficiently manage high-volume service periods.
- Assisted in training new employees on operational procedures and customer interaction techniques.
- Monitored inventory levels and communicated supply needs to management for timely restocking.
- Handled cash register operations accurately, ensuring proper transactions with customers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Customer Service Cashier
McDonald's
Fort Myers, FL
01.2024 - 12.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Maintained cleanliness and organization of the front counter and dining area.
- Collaborated with team members to ensure timely service during peak hours.
Customer Service Cashier
Wendy’s
Fort Myers, FL
06.2023 - 11.2023
- Handled cash, credit, and mobile payments while adhering to company policies.
- Provided training and support to new cashiers on operational procedures.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
South Fort Myers High School
Fort Myers, FL05.2025
Skills
- Customer service
- multitasking
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Following instructions
- Collaboration and teamwork
- Flexible schedule
- Goal setting and achievement
- FLUENT IN SPANISH
Timeline
Team Member
Panera Bread
12.2024 - Current
Customer Service Cashier
McDonald's
01.2024 - 12.2024
Customer Service Cashier
Wendy’s
06.2023 - 11.2023
High School Diploma -
South Fort Myers High School