Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashly Perez-Ibarra

Chelsea

Summary

Dynamic and results-driven professional with extensive experience at Meskwaki Bingo Casino Hotel, excelling in customer service and inventory control. Proven ability to enhance customer satisfaction through effective communication and maintain cleanliness standards. Bilingual and adaptable, committed to fostering a collaborative environment while delivering high-quality food service.

Overview

9
9
years of professional experience

Work History

Lead Barista

Meskwaki Bingo Casino Hotel
11.2024 - Current
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
  • Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Optimized workflow processes for faster order completion, decreasing wait times for customers.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Packing/ Returns

Nordstrom
03.2023 - 10.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.

Dietary Aide

King’s Gardens Campus of Perry Lutheran Homes
03.2016 - 03.2018
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Followed all food safety regulations while preparing meals for patients.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.

Education

Perry High School
Perry
12.2021

Skills

  • Cleanliness standards
  • Order management
  • Adaptability to change
  • Inventory control
  • Food service expertise
  • Menu knowledge
  • Customer service excellence
  • Bilingual communication

Languages

Spanish
Full Professional

Timeline

Lead Barista

Meskwaki Bingo Casino Hotel
11.2024 - Current

Packing/ Returns

Nordstrom
03.2023 - 10.2024

Dietary Aide

King’s Gardens Campus of Perry Lutheran Homes
03.2016 - 03.2018

Perry High School

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Ashly Perez-Ibarra