Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matilynn Buchanan

White Sands

Summary

Dedicated leader with a proven track record of overseeing and leading teams to achieve sales goals and maintain high customer service standards. Expert in handling customer complaints and resolving issues. Committed to developing a positive work environment and fostering collaboration between staff and management. Experienced in classroom management and student support, ensuring a conducive learning atmosphere. Utilizes effective communication and organizational skills to assist in educational activities, with a track record of fostering positive relationships to support educational objectives.

Overview

4
4
years of professional experience

Work History

Lead Barista

Food City
12.2021 - 07.2023
  • Trained baristas to continually improve guest experiences.
  • Managed inventory and restocked product to ensure baristas had all necessary supplies.
  • Established and enforced barista standards and best practices.
  • Responded to customer trends, needs and comments to drive quality experience and enhance future sales.

Team Lead

NCG Cinema
05.2019 - 12.2021
  • Delegated tasks to team members according to project requirements and employee strengths.
  • Resolved problems and escalated high-level issues to supervisor within established timeframes.
  • Mentored and coached team members to ensure successful performance.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.

Instructional Assistant

Kingsport City Schools
10.2020 - 10.2021
  • Administered formative assessments and assignments under direction of classroom teacher.
  • Helped students with disabilities receive accommodations or special services.
  • Worked with students individually and in small groups, reinforcing skills.
  • Encouraged students to explore learning opportunities and to persevere with challenging tasks.

Education

High School Diploma -

Dobyns Bennett High School
Kingsport, Tennessee
05.2020

Skills

  • Operational Efficiency
  • Store Opening and Closing
  • Verbal and Written Communication
  • Credit and Cash Transactions
  • Customer Relationships
  • Adaptability to change
  • Cleanliness standards
  • Classroom organization
  • Small group instruction
  • Effective communication

Timeline

Lead Barista

Food City
12.2021 - 07.2023

Instructional Assistant

Kingsport City Schools
10.2020 - 10.2021

Team Lead

NCG Cinema
05.2019 - 12.2021

High School Diploma -

Dobyns Bennett High School

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