Shea Mertel
Lynnwood,WA
Summary
Results-driven hospitality professional with extensive experience in sales-focused customer service, team leadership, and operational efficiency. Recognized for strong communication, problem-solving, and multitasking abilities that align with a commitment to business goals and customer loyalty.
Overview
4
4
years of professional experience
Work History
Lead Barista
Waterfront Coffee Company
03.2023 - Current
- Increased daily sales by implementing upselling strategies for seasonal drinks and merchandise, enhancing revenue.
- Created engaging, customer-centered product displays that increased visibility and appeal, leading to more frequent impulse buys of high-margin items.
- Handled high-traffic periods efficiently, serving an average of 20 orders per hour with minimal wait times.
- Trained new team members on service standards, product knowledge, and sales techniques, resulting in a drastic improvement in team sales performance.
- Facilitated strong team communication and resolved customer concerns promptly, ensuring a consistent & high-quality service experience.
- Identified high-performing products and peak sales times to refine inventory management, reducing waste while ensuring popular items remained well-stocked.
Lead Hostess/Server Assistant
Demetris Woodstone Taverna
04.2021 - 03.2023
- Increased monthly sales through strategic upselling of high-margin menu items and promotions.
- Achieved a positive feedback rating from customers by delivering high-quality service, ensuring that guests felt welcomed in a timely manner.
- Reduced table turnover time during peak hours, optimizing seating efficiency and enhancing revenue potential.
- Managed up to 7 tables simultaneously while balancing other priorities to maximize productivity.
- Proactively handled customer complaints, resolving issues on the spot and ensuring customer satisfaction.
- Processed payments with accuracy, including cash handling, credit card transactions, and split bills, averaging 20 daily transactions without discrepancies.
Education
Radiologic Technologist Certification - Allied Health Education
Edmonds Community College
Lynnwood, WA09-2025
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
Tempe, AZ05-2023
Skills
Sales & Upselling Strategies
Adaptability in Fast-Paced Environments
Customer Relationship Building
Alcohol Serving
Team Development & Training
Multitasking
Product Knowledge
Operational Efficiency
Sales Target Achievement
(POS) Systems
Attention to Detail
Timeline
Lead Barista
Waterfront Coffee Company
03.2023 - Current
Lead Hostess/Server Assistant
Demetris Woodstone Taverna
04.2021 - 03.2023
Radiologic Technologist Certification - Allied Health Education
Edmonds Community College
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
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