Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shea Mertel

Lynnwood,WA

Summary

Results-driven hospitality professional with extensive experience in sales-focused customer service, team leadership, and operational efficiency. Recognized for strong communication, problem-solving, and multitasking abilities that align with a commitment to business goals and customer loyalty.

Overview

4
4
years of professional experience

Work History

Lead Barista

Waterfront Coffee Company
03.2023 - Current
  • Increased daily sales by implementing upselling strategies for seasonal drinks and merchandise, enhancing revenue.
  • Created engaging, customer-centered product displays that increased visibility and appeal, leading to more frequent impulse buys of high-margin items.
  • Handled high-traffic periods efficiently, serving an average of 20 orders per hour with minimal wait times.
  • Trained new team members on service standards, product knowledge, and sales techniques, resulting in a drastic improvement in team sales performance.
  • Facilitated strong team communication and resolved customer concerns promptly, ensuring a consistent & high-quality service experience.
  • Identified high-performing products and peak sales times to refine inventory management, reducing waste while ensuring popular items remained well-stocked.

Lead Hostess/Server Assistant

Demetris Woodstone Taverna
04.2021 - 03.2023
  • Increased monthly sales through strategic upselling of high-margin menu items and promotions.
  • Achieved a positive feedback rating from customers by delivering high-quality service, ensuring that guests felt welcomed in a timely manner.
  • Reduced table turnover time during peak hours, optimizing seating efficiency and enhancing revenue potential.
  • Managed up to 7 tables simultaneously while balancing other priorities to maximize productivity.
  • Proactively handled customer complaints, resolving issues on the spot and ensuring customer satisfaction.
  • Processed payments with accuracy, including cash handling, credit card transactions, and split bills, averaging 20 daily transactions without discrepancies.

Education

Radiologic Technologist Certification - Allied Health Education

Edmonds Community College
Lynnwood, WA
09-2025

Bachelor of Science - Criminology And Criminal Justice

Arizona State University
Tempe, AZ
05-2023

Skills

Sales & Upselling Strategies

Adaptability in Fast-Paced Environments

Customer Relationship Building

Alcohol Serving

Team Development & Training

Multitasking

Product Knowledge

Operational Efficiency

Sales Target Achievement

(POS) Systems

Attention to Detail

Timeline

Lead Barista

Waterfront Coffee Company
03.2023 - Current

Lead Hostess/Server Assistant

Demetris Woodstone Taverna
04.2021 - 03.2023

Radiologic Technologist Certification - Allied Health Education

Edmonds Community College

Bachelor of Science - Criminology And Criminal Justice

Arizona State University
Shea Mertel