Ricky Peralta
New York,NY
Summary
Results-driven retail leader with extensive experience in high-volume flagship store environments, team leadership, asset protection, and customer engagement. Bilingual professional with a Bachelor’s degree in Sociology and a proven ability to lead teams, improve operational efficiency, and deliver exceptional customer experiences. Skilled in KPI performance, conflict resolution, employee training, and loss prevention strategies within fast-paced retail settings.
Overview
9
9
years of professional experience
Work History
Team Lead
Adidas
Flagship Store 5th Ave New York, NY
04.2023 - Current
- Lead and support team members in a high-volume flagship retail environment through coaching, training, and daily operational guidance.
- Monitor and communicate KPI goals to drive sales performance and improve customer engagement.
- Educate customers on product features, brand history, and benefits to enhance the shopping experience and increase sales opportunities.
- Maintain visual merchandising standards, inventory accuracy, and overall sales floor presentation.
- Collaborate with management to improve operational processes and optimize store efficiency.
- Assist with onboarding and development of new hires to ensure successful team integration.
Lead Sales Associate & Asset Protection
Old Navy
Flagship Store Herald Square & TSQ New York, NY
06.2018 - 04.2023
- Delivered exceptional customer service in a fast-paced, high-traffic flagship retail environment.
- Assisted in loss prevention efforts by monitoring store activity and promoting security awareness among team members.
- Supported merchandising, inventory management, cash handling, and daily store operations to maximize efficiency and sales performance.
- Resolved customer concerns professionally while maintaining a positive shopping experience.
- Trained and mentored employees on customer engagement, operational procedures, and safety practices.
- Collaborated with leadership teams to maintain store standards and support operational goals.
Peer Mentor
A. Philip Randolph Campus High School
New York, NY
09.2017 - 06.2018
- Mentored students by providing academic and personal support in a positive learning environment.
- Organized group activities that promoted teamwork, communication, and leadership development.
- Assisted students in overcoming academic and personal challenges through guidance and encouragement.
- Worked collaboratively with teachers and staff to support student success and classroom engagement.
Education
BA Sociology Cum Laude -
City College of New York
Skills
- Customer Experience & Relationship Building
- Sales & Upselling Strategies
- Visual Merchandising
- Networking & Collaboration
- Coaching and Mentoring
- Performance Monitoring
- Trend Tracking
- Strategic Planning
Timeline
Team Lead
Adidas
04.2023 - Current
Lead Sales Associate & Asset Protection
Old Navy
06.2018 - 04.2023
Peer Mentor
A. Philip Randolph Campus High School
09.2017 - 06.2018
BA Sociology Cum Laude -
City College of New York