Jalyn Castro
Houston
Summary
Results-Driven Retail Professional with Extensive Expertise in Sales Leadership & Operations
Overview
5
5
years of professional experience
Work History
Sales Lead
Express
Friendswood, TX
05.2025 - 04.2026
- Led daily store operations while motivating associates to achieve sales goals, strengthen customer engagement, and maintain brand standards
- Drove multi-item sales through thoughtful product recommendations, styling techniques, and attachment selling strategies
- Coached and developed team members through real-time feedback, role modeling, and performance support to improve selling confidence and productivity
- Assisted with scheduling, labor management, and operational execution to ensure efficient business performance
- Maintained a visible leadership presence on the sales floor, balancing customer experience, team support, and operational priorities in fast-paced environments
- Supported store operations by maintaining visual merchandising standards and product displays to attract customers.
Operations Expert
Express
Friendswood, TX
10.2022 - 05.2025
- Directed key operational functions including inventory management, shipment processing, replenishment execution, and stockroom organization to support seamless daily operations
- Improved inventory accuracy and minimized shrink through operational audits, process consistency, and strong attention to detail
- Supported high-volume shipment processing while maintaining floor-ready standards and operational efficiency
- Partnered with leadership to analyze KPIs and identify operational opportunities that improved workflow and overall store productivity
- Executed visual merchandising updates and replenishment strategies that supported sales-driving initiatives and enhanced the customer shopping experience
- Balanced operational execution with active floor leadership, supporting sales goals while maintaining a strong customer-focused environment
Sales Associate
Express
Friendswood, TX
09.2021 - 10.2022
- Delivered personalized customer service in a high-volume retail environment while contributing to overall sales and customer satisfaction goals
- Supported omnichannel fulfillment operations, including BOPIS and ship-from-store orders, ensuring timely and accurate order completion
- Assisted with shipment processing, replenishment execution, and stock organization to maintain efficient operations and floor-ready presentation standards
- Built strong product knowledge to confidently recommend products, support styling needs, and drive multi-item sales opportunities
Education
Bachelor - English
San Jacinto College
PasadenaSkills
- Sales Leadership & Conversion Driving
- Customer Experience & Relationship Building
- Team Coaching & Development
- Retail Operations Management
- Inventory Management & Shrink Reduction
- Visual Merchandising Execution
- Conflict Resolution & Floor Leadership
- Omnichannel Fulfillment Operations
Accomplishments
- Combined operational structure with a customer-first leadership approach to drive both sales performance and team success
- Adaptable leader with the ability to balance business priorities, operational execution, and elevated customer experiences in fast-paced retail settings
Timeline
Sales Lead
Express
05.2025 - 04.2026
Operations Expert
Express
10.2022 - 05.2025
Sales Associate
Express
09.2021 - 10.2022
Bachelor - English
San Jacinto College