Ricky Peralta
New York,NY
Summary
Results-driven Lead with extensive experience in high-traffic retail environments, asset protection, and team development. Bilingual professional with a Bachelors in Sociology, recognized for strong leadership, loss prevention awareness, and the ability to train and motivate any team I'm with. Adept at improving customer experience, resolving conflicts, and supporting efficient store operations.
Overview
8
8
years of professional experience
Work History
Lead
Adidas
Flagship Store 5th Ave New York, NY
04.2023 - Current
- Provide support, guidance, and training to incoming hires.
- Meet KPI targets and report KPI goals to team daily.
- Communicate in high-detail product(s) history, features,and benefits.
- Deliver top notch floor representation, visual standards, & keeping stock accuracy.
- Collaborated with management on operational improvements to enhance overall store efficiency.
Lead Sales Associate & Asset Protection
Old Navy
Flagship Store Herald Sqaure & TSQ New York, NY
06.2018 - 04.2023
- Delivered exceptional customer service while managing heavy foot traffic in a fast-paced, high-demand setting
- Demonstrated effective communication with customers and colleagues to address concerns and resolve conflicts promptly.
- Supported daily store operations including merchandising, inventory control, and cash handling to maximize sales performance
- Trained and guided team members on security awareness and customer engagement best practices
Peer Mentor
A. Philip Randolph Campus High School
New York, NY
09.2017 - 06.2018
- Mentored and guided high school students to promote positive behavior and foster academic growth, emphasizing empathy and understanding.
- Organized and led group activities to encourage teamwork and enhance communication skills among mentees.
- Assisted students in overcoming personal and academic challenges, demonstrating a supportive and encouraging approach.
- Collaborated with teachers to facilitate the learning process, address student needs, and promote a positive learning community.
Education
BA Sociology Cum Laude -
City College of New York
Skills
- Customer Experience & Relationship Building
- Sales & Upselling Strategies
- Visual Merchandising
- Networking & Collaboration
- Strong Interpersonal Skills
- Leadership
- Proactive & Self-motivated
- Bilingual (Spanish & English)
Timeline
Lead
Adidas
04.2023 - Current
Lead Sales Associate & Asset Protection
Old Navy
06.2018 - 04.2023
Peer Mentor
A. Philip Randolph Campus High School
09.2017 - 06.2018
BA Sociology Cum Laude -
City College of New York