Lauren Ferreira
Sunrise,FL
Summary
Creative and customer-focused professional with 15+ years of experience leading client experiences, coordinating operations, and supporting high-performing teams in fast-paced environments. Skilled in visual presentation, organization, team leadership, and creating polished, welcoming environments that enhance customer engagement and brand experience. Recognized for combining creativity, organization, and customer-focused leadership to create visually appealing and engaging environments. Passionate about design, styling, visual storytelling, and creating inspiring spaces that elevate the customer experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Sawgrass Orthodontics
Sunrise, Florida
11.2017 - Current
- Created positive, personalized client experiences through professional consultations and relationship-focused communication.
- Maintained a visually polished, organized, and welcoming environment aligned with the practice’s brand standards and customer expectations.
- Managed multiple schedules, priorities, and operational tasks in a fast-paced environment while maintaining exceptional attention to detail.
- Developed strong client relationships through thoughtful service, professionalism, and personalized customer interactions.
- Assisted with marketing initiatives, promotional materials, and community events to strengthen brand visibility and engagement.
- Represented the practice at local events and outreach opportunities, building strong community relationships and promoting brand awareness.
- Collaborated closely with leadership and team members to ensure a seamless and elevated customer experience from arrival to follow-up.
- Helped train and support team members while fostering a collaborative, customer-focused culture.
- Balanced creativity with operational efficiency to improve workflow, organization, and customer satisfaction.
- Consistently recognized for professionalism, communication skills, organization, and ability to create positive client interactions.
Treatment Coordinator
Freeman Orthodontic Specialists
Plantation, Florida
05.2016 - 11.2017
- Delivered exceptional customer experiences through strong communication, organization, and personalized support.
- Coordinated scheduling, follow-up communications, and client experiences while maintaining efficiency in a high-volume environment.
- Maintained high standards of presentation, cleanliness, and organization in client-facing spaces.
- Demonstrated adaptability and creative problem-solving while balancing multiple responsibilities and shifting priorities daily.
- Supported office presentation and operational flow to ensure a welcoming, professional, and visually organized atmosphere.
Office Manager
Oral Facial Reconstruction
Plantation, Florida
01.2012 - 04.2016
- Oversaw day-to-day operations and maintained a professional, visually organized, and customer-focused office environment.
- Led administrative workflows, scheduling coordination, and team support to ensure operational efficiency and positive client experiences.
- Trained and mentored new staff members on communication standards, customer care, and office procedures.
- Maintained high standards of presentation, organization, and professionalism throughout all office operations.
- Fostered a collaborative team culture while supporting an inviting and polished environment for patients and staff.
Education
Associate of Science - Dental Hygiene
Santa Fe College
Gainesville, Florida12.2010
Certificate - Dental Assisting
Santa Fe College
Gainesville, FLSkills
- Visual Presentation & Brand Experience
- Team Leadership & Coaching
- Customer Experience & Relationship Building
- Visual Organization & Space Presentation
- Event Coordination & Community Outreach
- Sales Support & Client Consultations
- Organization & Operational Management
- Styling & Attention to Detail
- Time Management & Multitasking
- Creative Problem Solving & Adaptability
- Training & Team Collaboration
- Microsoft Office & Scheduling Systems
- Professional Communication Skills
- Visual Merchandising & Presentation
- Customer Experience Leadership
- Team Collaboration & Staff Development
- Brand Representation & Community Engagement
- Relationship Building
- Styling & Space Organization
- Creative Thinking & Adaptability
- Administrative & Operational Support
- Scheduling & Workflow Coordination
- Problem Solving & Multitasking
- Microsoft Office Suite
Certification
- Certified Dental Assistant
- Dental Radiographer Certification — Florida Department of Health
- CPR Certified — American Red Cross
Timeline
Treatment Coordinator
Sawgrass Orthodontics
11.2017 - Current
Treatment Coordinator
Freeman Orthodontic Specialists
05.2016 - 11.2017
Office Manager
Oral Facial Reconstruction
01.2012 - 04.2016
Associate of Science - Dental Hygiene
Santa Fe College
Certificate - Dental Assisting
Santa Fe College