Dynamic and bilingual professional with extensive experience in clinic administration. Proficient in Dentrix and adept at patient scheduling, eligibility verification, and treatment presentation. Known for maintaining high ethical standards while efficiently managing patient interactions and accounting tasks, ensuring a seamless experience for all patients.
Overview
7
7
years of professional experience
Work History
Treatment Coordinator
SmileLounge
Brooklyn
12.2024 - 02.2026
Coordinated patient treatment schedules and appointments efficiently.
Communicated treatment plans to patients and healthcare providers effectively.
Managed patient records using electronic health record systems securely.
Assisted in insurance verification and benefit coordination diligently.
Educated patients on treatment options and procedures clearly.
Maintained a positive patient experience through attentive service and support.
Ensured compliance with HIPAA regulations as well as other applicable laws.
Managed patient scheduling, appointment reminders, and follow-up calls.
Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
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Administration
Administration-Insurance Department
10.2023 - 11.2024
Greeting patients as they arrive and answering the phones.
Provide patients with consents for treatments and non covered treatments.
Scheduling and canceling patient appointments.
Handling test results including X-rays and Dental records.
Assist patients in filling out required intake and medical forms.
Confirm appointments with patients via phone and text message using different programs.
Inform patients of payment options if applicable.
Guide patients on how to apply for these payment methods such as Care Credit, Alphaeon, Lending Club and Proceed.
Perform basic accounting tasks such as taking payments, entering and itemizing on the ledger.
Verify patient's eligibility and benefits before appointment.
Create breakdown with patient's benefits.
Verify patient's office visit copays and treatment copays before appointment.
Present treatment for patients.
Manage in and out lab cases.
Close for the day. (reports, cash and cc payments).
Receptionist
Achury Dental
01.2021 - 01.2023
Preparing every morning's huddle.
Greeting patients as they arrive and answering the phones.
Scheduling and canceling patient appointments.
Handling test results including X-rays and Dental records.
Assist patients in filling out required intake and medical forms.
Confirm appointments with patients via phone and text message using different programs.
Inform patients of payment options if applicable.
Guide patients on how to apply for these payment methods.
Perform basic accounting tasks such as taking payments, entering and itemizing on the ledger.
Verify patient's eligibility and benefits before appointment.
Manage in and out lab cases.
Close for the day.(reports, cash and cc payments).
Receptionist
Nunez Dental
01.2020 - 01.2021
Greeting patients as they arrive and answering the phones.
Provide patients with consents for treatments and non covered treatments.
Scheduling and canceling patient appointments.
Handling test results including x-rays.
Assist patients in filling out required intake and medical forms.
Confirm appointments with patients via phone and text message using different programs.
Inform patients of payment options if applicable.
Perform basic accounting tasks such as taking payments, entering and itemizing on the ledger.
Front Desk Receptionist/Manager
Elida Dental
01.2019 - 01.2020
Helped prepare RCT setups for endodontist.
Scheduling and canceling patient appointments.
Handling test results including x-rays and Dental records.
Assist patients in filling out required intake and medical forms.
Inform patients of payment options if applicable.
Perform basic accounting tasks such as taking payments.
Help taking panoramic and full mouth X-rays.
Performed Covid test on patients before treatment.