Leslie Angon
Fort Worth
Summary
Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Pacific dental services
Grand Prairie
09.2023 - 05.2024
- Implemented a streamlined system for managing patient records
- Managed patient scheduling and ensured efficient flow of appointments
- Coordinated treatment plans with dentists and specialists to provide comprehensive care for patients
- Educated patients on various treatment options, explaining procedures, benefits, and potential risks
- Developed strong relationships with insurance providers to verify coverage and maximize reimbursement for patients
- Implemented a streamlined system for managing patient records
- Collaborated with the billing department to resolve any insurance claim issues or discrepancies
- Assisted in financial consultations with patients, discussing payment options and creating customized plans
- Maintained accurate and up-to-date knowledge of dental procedures, materials, and technologies
- Provided exceptional customer service by addressing patient concerns promptly and professionally
- Conducted pre-appointment screenings to identify any special needs or medical conditions that may affect treatment plans
- Participated in team meetings to discuss practice goals, improvements in patient care processes, etc.
Lead Associate
Sona Dermatology and MedSpa
Fort Worth
10.2020 - 06.2023
- Connect with PCPs to be a reference for patients
- work on end of month reports for the office,
- answering phones,
- verifying medical insurances for patients,
- cleaned dermatology rooms for doctors.
- Assisted in developing marketing strategies for new treatment offerings.
- Led team training sessions on customer service and skincare protocols.
- Managed inventory and ordered supplies for dermatology and spa services.
- Mentored junior staff on best practices for client interactions and service delivery.
- Implemented process improvements to enhance operational efficiency within the spa.
- Collaborated with management to assess client feedback and improve service quality.
- Reviewed weekly reports from department heads regarding progress towards meeting established goals.
- Processed payments and handled cash to ring up customers in store.
- Removed clutter, straightened shelves and wiped down counters to maintain clean, welcoming environment.
- Responded to customer questions and complaints by resolving issues personally or referring to management.
Office Manager
JDC Management, LLC
North Richland Hills
03.2019 - 09.2020
- Managed daily office operations and ensured smooth workflow.
- Oversaw office inventory and ordered supplies as needed.
- Trained new employees on office procedures and software use.
- Facilitated communication between departments to support project goals.
- Implemented office policies to enhance efficiency and organization.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Provided administrative support to management team including preparing reports and presentations.
- Delegated work to staff, setting priorities and goals.
- Verified patient insurance information for accuracy and completeness.
- Communicated with insurance companies to resolve discrepancies in coverage.
- Collaborated with medical staff to gather necessary patient data.
- Processed pre-authorization requests for various medical procedures.
- Educated patients about their insurance benefits and coverage options.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Assistant Manager
JDC Management, LLC
Fort Worth
07.2018 - 03.2019
- Sending claims, consulting with patients about financial services,
- Coordinated daily operations to ensure efficient workflow and team collaboration.
- Facilitated communication between departments to enhance project alignment and execution.
- Oversaw scheduling to optimize resource allocation and team performance.
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated patient appointments and treatment plans for optimal scheduling.
- Assisted patients in understanding treatment options and insurance benefits.
- Managed patient records using dental practice management software effectively.
- Developed strong relationships with patients to enhance their experience.
- Educated patients on oral health care and post-treatment instructions.
- Collaborated with dental teams to ensure seamless patient care delivery.
- Provided education and resources to help patients understand their treatment options.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Conducted financial consultations with patient and set up payment plans.
- Assisted dentist in helping patients determine optimal treatment options.
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Created customized treatment plans for patients based on individual needs.
- Worked closely with medical billing department to ensure accurate coding of all services provided.
Front Desk Receptionist
JDC Management, LLC
Watauga
10.2016 - 06.2018
- Greeted clients and visitors warmly upon arrival at the office.
- Scheduled appointments and maintained calendar for management team efficiently.
- Processed incoming and outgoing mail and packages for timely distribution.
- Scheduled patient appointments using electronic health record systems.
- Managed patient check-in and check-out processes efficiently.
- Maintained organized patient files and records for easy access.
- Communicated with dental staff to coordinate daily operations smoothly.
- Answered phone calls and addressed patient inquiries promptly.
- Provided front desk support during busy office hours effectively.
- Assisted patients with billing questions and payment arrangements clearly.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Managed front desk operations including scheduling appointments, collecting payments.
- Verified patient's eligibility for benefits under various insurance plans.
- Verified, updated and entered patient information into system.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Processed referrals to specialists when required by the dentist.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Organized patient charts prior to each appointment in order to save time during check-in process.
Telemarketer
State Farm Insurance- Veronica Mendoza
Fort Worth
08.2015 - 09.2015
- Conducted outbound calls to promote insurance products and services.
- Engaged potential clients to assess their insurance needs and preferences.
- Provided information on policy options and coverage details to customers.
- Documented customer interactions and maintained accurate records in the system.
- Collaborated with the sales team to streamline call scripts and processes.
- Fostered positive relationships with clients through effective communication skills.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Developed relationships with customers to increase sales opportunities.
- Handled inbound telephone calls from interested customers.
- Maintained and recorded customer information in database.
- Initiated outbound calls to prospective clients using scripts.
- Greeted customers in a friendly, professional manner on the phone.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
Education
High school or equivalent -
Carter Riverside High School
Skills
- Problem Resolution
- Data entry
- Financial Services
- Office experience
- Medical scheduling
- Writing skills
- Microsoft Office
- Spreadsheets
- Microsoft Excel
- Google Sheets
- Phone Etiquette
- Organizational skills
- 36 wpm
- Bilingual
- Patient interaction
- Microsoft Outlook
- Dentrix
- Computer skills
- Communication skills
- Insurance Verification
- Customer service
- Time management
- Communications
- Microsoft Word
- Patient management
- Financial consultations
- Record-keeping
- Appointment scheduling
- Attention to detail
- Conflict resolution
Certification
- Life & Health Insurance License
- CPR Certification
Additional Information
Authorized to work in the US for any employer
Languages
- English
- Spanish
- English
Timeline
Treatment Coordinator
Pacific dental services
09.2023 - 05.2024
Lead Associate
Sona Dermatology and MedSpa
10.2020 - 06.2023
Office Manager
JDC Management, LLC
03.2019 - 09.2020
Assistant Manager
JDC Management, LLC
07.2018 - 03.2019
Front Desk Receptionist
JDC Management, LLC
10.2016 - 06.2018
Telemarketer
State Farm Insurance- Veronica Mendoza
08.2015 - 09.2015
High school or equivalent -
Carter Riverside High School