Elizabeth Izo
Alpharetta,GA
Summary
Dedicated and results-driven professional with extensive experience in dental administration, healthcare operations, and retail management. Proven ability to build strong patient and customer relationships, manage daily operations efficiently, and exceed business goals through strategic scheduling, communication, and leadership. Highly skilled in treatment coordination, insurance verification, and team development.
Overview
6
6
years of professional experience
Work History
Treatment Coordinator
Children's Dental Zone
Johns Creek, Georgia
09.2024 - Current
- Create and present treatment plans; discuss financial options with families
- Build productive schedules for doctors to ensure operational efficiency
- Assist with insurance verification and patient billing inquiries
- Provide high-quality customer service through phone and in-person support
- Foster long-term relationships with patients, increasing trust and retention
- Consistently contribute to meeting and exceeding practice goals
- Collect and post payments accurately to maintain a high collection rate
Operations Lead
Aspen Dental
Kennesaw, Georgia
09.2022 - 09.2024
- Coordinated daily operations to ensure smooth patient flow and service efficiency.
- Explained treatment plans and financial options in clear, accessible terms.
- Implemented scheduling systems to optimize appointment availability and staff coverage.
- Managed inventory levels and ordered supplies to maintain operational readiness.
- Managed insurance verification, billing, and collections processes
Store Manager
Sunglass Hut at Macy's
Kennesaw, Georgia
04.2022 - 09.2022
- Managed daily store operations and ensured excellent customer service.
- Trained and supervised team members to enhance performance and teamwork.
- Organized inventory management and stock replenishment processes efficiently.
- Implemented promotional strategies to increase product visibility and sales.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Maintained visual merchandising standards in line with brand guidelines.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Sales Manager
Sunglass Hut
Woodstock, Georgia
05.2019 - 04.2022
- Managed daily operations of high-performing retail team.
- Implemented visual merchandising standards to enhance customer experience.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
Education
Bachelor of Science - Organizational Communication
Kennesaw State University
Kennesaw, GA05-2023
Skills
- Customer service
- Insurance verification
- Schedule management
- Problem resolution
- Effective communication
- Operational efficiency
- Treatment planning
- Critical thinking skills
- Team leadership
- Payroll
- Adaptability
Timeline
Treatment Coordinator
Children's Dental Zone
09.2024 - Current
Operations Lead
Aspen Dental
09.2022 - 09.2024
Store Manager
Sunglass Hut at Macy's
04.2022 - 09.2022
Sales Manager
Sunglass Hut
05.2019 - 04.2022
Bachelor of Science - Organizational Communication
Kennesaw State University
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