ALEXIS ROSALES
Los Angeles
Summary
Experienced customer service professional with a strong background in remote work environments. Highly organized, detail-oriented, and adaptable, with excellent written and verbal communication skills. Quick to learn new systems and processes, delivering reliable, high-quality support while contributing effectively to team goals. Committed to productivity, continuous improvement, and exceeding expectations in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Treatment Coordinator
Dental Design
Pasadena, CA
01.2024 - Current
- Coordinate and manage patient treatment plans from diagnosis through completion, ensuring clarity, accuracy, and continuity of care
- Verify insurance eligibility, benefits, and coverage while maximizing patient benefits and minimizing out-of-pocket costs
- Process dental insurance claims, review EOBs, and perform timely follow-ups, corrections, and appeals to ensure proper reimbursement
- Serve as the primary liaison between patients and insurance providers, managing correspondence and resolving claim discrepancies
- Schedule and coordinate appointments to support efficient provider workflows and patient convenience
- Present treatment plans and financial options clearly and compassionately, improving case acceptance and patient confidence
- Maintain consistent, professional communication to ensure a positive patient experience and high satisfaction
Buyback Specialist (Remote)
Birch Gold Group
Des Moines, IA
07.2021 - 01.2024
- Independently managed a high-volume remote desk, handling inbound client inquiries with professionalism, efficiency, and discretion
- Processed precious metals buyback transactions with strict attention to accuracy, compliance, and documentation standards
- Reconciled client accounts, identified discrepancies, and resolved issues promptly to ensure financial accuracy and client confidence
- Delivered solution-driven, customer-focused service while guiding clients through complex financial transactions
- Maintained clear, timely communication across phone, email, and internal systems to support seamless transaction flow
- Ensured precise recordkeeping and adherence to company policies while meeting productivity and quality benchmarks in a remote environment
- Occasionally carrying out various administration tasks like, photocopying, filing.
- Reviewing validation output and performing specified manual checks on the data to ensure consistency and completeness.
Education
X-Ray Certification - Dental Assistant Program
Everest College
Alhambra, CA01-2011
Skills
- Strong verbal and nonverbal communication skills with an emphasis on conflict resolution and de-escalation
- Accurate data entry and organization of sensitive information; typing speed of 60 WPM
- Committed to ongoing learning and development of product, service, and system knowledge
- Entering data accurately onto computerised databases & Excel spreadsheets
- Collaborative team member who works effectively with colleagues, customers, and external partners to foster a positive work environment
- Solution-oriented with strong critical and analytical thinking skills, including the ability to recognize data trends
- Effectively manages 300 inbound and outbound calls daily, maintaining professionalism, accuracy, and high customer satisfaction in fast-paced environments
- Builds and maintains strong customer relationships to encourage trust, loyalty, and long-term satisfaction
- Appointment scheduling
- Office administration
- Excellent knowledge of Excel & other specialist database tools & software
- Financial counseling
- Treatment Planning
- Exam room preparation
- Customer service
- Scheduling
- Organizational skills
- Verbal and written communication
- Filing and recordkeeping
- Payment collection
- Payment arrangements & negotiation
- Recordkeeping
- Bookkeeping
- Insurance verification
- Expertise of payment plans
- Patient flow management
- Follow-up care
- Relationship building
Languages
Spanish
Limited Working
Timeline
Treatment Coordinator
Dental Design
01.2024 - Current
Buyback Specialist (Remote)
Birch Gold Group
07.2021 - 01.2024
X-Ray Certification - Dental Assistant Program
Everest College