Diana Guerrero
Kissimmee,FL
Summary
Skilled customer service professional eager to join a company as a reliable team player and contribute to its success while achieving my own. Previous experience in satisfying customers and resolving issues brings valuable expertise. Over 7 years of experience as a Treatment Coordinator in a dental office, honing excellent manual dexterity and communication skills. Flexibility to work evenings, proficiency in arranging financial agreements, scheduling restorative treatments, and managing secretarial duties make me a well-rounded candidate for this role.
Overview
19
19
years of professional experience
Work History
Treatment Coordinator
Garcia Family Orthodontist
08.2021 - Current
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Performed in team leader capacity and organized all treatment and placement activities.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Laid out potential payment plans for patients.
- Reviewed X-rays to help patients determine best treatments.
- Explained treatment choices to patients and helped determine best options.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Managed approximately 30 incoming calls and follow ups emailed and faxed per day from customers
Orthodontic Coordinator
Greenberg Dental & Orthodontics
01.2017 - 07.2021
- Scheduling Coordinator for General Dentist and Orthodontics
- Work With Dentrix
- Work with Open Dental
- Work with billing, insurance, EOB, Pre Estimate
- Work With Medicaid Medicare PPO and HMO Insurance
- Collect payments to put on patients accounts to keep them current
- Travel to different locations with assigned doctor/ when doctors needs help
- Get consultation paperwork ready for assistants to take new patients.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Scheduled and confirmed patient appointments.
- Managed time efficiently in order to complete all tasks within deadlines.
Bus Attendant
Osceola School District
11.2007 - 08.2015
- Kept an eye on Special Needs Kids and assisted them when they needed help
- Helped the bus driver with what tasks they needed done.
Teller
Advance America
01.2007 - 11.2007
- Loaned cash orders to customers
- Handled cash and checks.
Cashier
Publix Sabor
01.2006 - 01.2007
- Handled, received, and gave customers money as they would check out.
Education
Associates of Science, Computer Science -
Everett University
Kissimmee, FL01.2015
Diploma - undefined
Gateway High School
Kissimmee, FL01.2006
Skills
- Bilingual Spanish/English
- Customer service skills are above par
- Ability to problem solve
- Able to work in a fast paced environment
- Team Work
- I have a good body language to impress the customer
- Knowledge of dental insurance
- HIPAA Compliance
- Claims Processing
- Customer Service
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Treatment Coordinator
Garcia Family Orthodontist
08.2021 - Current
Orthodontic Coordinator
Greenberg Dental & Orthodontics
01.2017 - 07.2021
Bus Attendant
Osceola School District
11.2007 - 08.2015
Teller
Advance America
01.2007 - 11.2007
Cashier
Publix Sabor
01.2006 - 01.2007
Associates of Science, Computer Science -
Everett University
Diploma - undefined
Gateway High School
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