Yenifer Cruz
Channelview,TX
Summary
Personable Treatment Coordinator with strong background in dental health advocacy. Trained in closing treatment plans made by dentists and helping patients determine which treatments are best for individual dental needs. Excellent knowledge of basic and advanced dental terminology and comfortable presenting dental information to patients.
Overview
8
8
years of professional experience
Work History
Treatment Coordinator
URBN Dental
Houston, Texas
08.2023 - Current
- Coordinated patient schedules to optimize treatment flow and reduce wait times.
- Educated patients on various dental procedures and treatment options available.
- Conducted follow-up calls to ensure patient satisfaction post-treatment completion.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
- Provided education and resources to help patients understand their treatment options.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Conducted financial consultations with patient and set up payment plans.
- Tracked patient progress and updated records accordingly.
- Resolved any issues related to payment discrepancies or denials in a timely manner.
- Thoroughly studied patients' x-rays to help determine best treatments for dental ailments and conditions.
- Educated patients and families on health maintenance and disease prevention.
- Maintained records management system to process personnel information and produce reports.
Front Desk Receptionist
Dental Clinic
Houston, Texas
02.2018 - 08.2023
- Greeted patients warmly upon arrival to enhance their clinic experience.
- Scheduled appointments efficiently using dental practice management software.
- Answered phone calls promptly, addressing inquiries and providing information.
- Coordinated with dental staff to prepare for patient treatments and procedures.
- Processed payments and handled billing inquiries with professionalism and care.
- Maintained a clean and organized reception area to create a welcoming environment.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted patients warmly and made them feel welcome.
- Assisted with scheduling appointments for patients.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Education
High School Diploma -
Houston Community College
Houston, TX06-2026
Skills
- Financial consultation
- Compliance assurance
- Appointment scheduling
- Patient education
- Customer service
- Team collaboration
- Problem resolution
- Treatment Planning
Languages
Spanish
Professional
Timeline
Treatment Coordinator
URBN Dental
08.2023 - Current
Front Desk Receptionist
Dental Clinic
02.2018 - 08.2023
High School Diploma -
Houston Community College