DAWNISHA FOSTER
Fort Wayne,IN
Summary
I am enthusiastic professional individual who is seeking a new challenging career after many years of working in the medical field. I am a hardworking, goal-oriented individual who strives to achieve the best in all areas, and I am always eager to learn new skills and advance in my career. After working for Fort Wayne orthopedics for 8 years starting as a receptionist/scheduler and moving up within the company as a Reception Manager, I have gained many skills, knowledge and experience that will allow me to give my best to any employer. I am always looking for ways to build upon my knowledge and continue to learn.
Overview
17
17
years of professional experience
Work History
Treatment Coordinator
OMI Orthodontics
Fort Wayne, IN
06.2020 - Current
- Coordinated patient appointments and treatment plans for orthodontic procedures.
- Managed patient records using practice management software for efficiency.
- Educated patients on treatment options and care procedures at consultations.
- Collaborated with orthodontists to streamline treatment processes and workflows.
- Developed and maintained strong relationships with patients and families for satisfaction.
- Assisted in financial discussions regarding treatment costs and payment plans.
- Facilitated communication between clinical staff and patients to ensure clarity.
- Organized follow-up appointments to monitor patient progress throughout treatments.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
- Provided education and resources to help patients understand their treatment options.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Conducted financial consultations with patient and set up payment plans.
RECEPTION/ APPOINTMENT SCHEDULING MANAGER
FORT WAYNE ORTHOPEDICS
09.2018 - 05.2020
- Coordinated and organized department operations
- Oversaw 11 satellite clinics
- Staff evaluations
- Hiring and motivation of staff
- Assisted with the planning and setup of new clinic location
- Staff leadership and development
- Billing
- Project management
- Workflow development
- Collaborated with Executive Leadership team on developing and implementing strategic initiatives
- Worked with insurance companies to resolve billing issues
RECEPTION/APPOINTMENT SCHEDULING COORDINATOR
FORT WAYNE ORTHOPEDICS
11.2017 - 09.2018
- Coordinating activities for both reception and appointment scheduling departments.
- First line resource for staff members.
- Assisting with various leadership duties.
APPOINTMENT SCHEDULER
FORT WAYNE ORTHOPEDICS
07.2014 - 11.2017
- Answer the phone in a timely manner
- Schedule Appointments
- Referrals/ authorizations
- Insurance verification for various insurances
RECEPTIONIST
FORT WAYNE ORTHOPEDICS
10.2012 - 07.2014
- Receiving visitors at the front desk by greeting, welcoming, and directing them appropriately.
- Checking in and out patients
- Collect copays/payments on accounts
- Schedule follow up appointments
- Insurance verifications for various insurances
MEDICAL RECORDS
FORT WAYNE ORTHOPEDICS
06.2012 - 10.2012
- Prep charts
- Scan medical records
- Indexed charts into EHR
RETAIL ASSOCIATE/ CUSTOMER SERVICE
GLENBROOK MALL
07.2009 - 06.2012
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Education
BACHELOR'S - CHILD DEVEOPEMENT, MINOR IN PSYCHOLOGY
INDIANA TECH
INASSOCIATES - GENERAL STUDIES
INDIANA TECH
INHIGH SCHOOL GRADUATE - CORE 40 Diploma
NORTHROP HIGH SCHOOL
Skills
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Keyboarding 45 WPM
- Answering Phones
- Filing
- Customer Service
- Data Entry
- Medicaid/Medicare knowledge/procedures/terminology
- Ability to work with multiple systems
- Accurate
- Analytical
- Hard worker
- Determined
- Quick learner
- Flexible
- Self-motivated
- Dependable
- Team player
References
Available upon request
Timeline
Treatment Coordinator
OMI Orthodontics
06.2020 - Current
RECEPTION/ APPOINTMENT SCHEDULING MANAGER
FORT WAYNE ORTHOPEDICS
09.2018 - 05.2020
RECEPTION/APPOINTMENT SCHEDULING COORDINATOR
FORT WAYNE ORTHOPEDICS
11.2017 - 09.2018
APPOINTMENT SCHEDULER
FORT WAYNE ORTHOPEDICS
07.2014 - 11.2017
RECEPTIONIST
FORT WAYNE ORTHOPEDICS
10.2012 - 07.2014
MEDICAL RECORDS
FORT WAYNE ORTHOPEDICS
06.2012 - 10.2012
RETAIL ASSOCIATE/ CUSTOMER SERVICE
GLENBROOK MALL
07.2009 - 06.2012
BACHELOR'S - CHILD DEVEOPEMENT, MINOR IN PSYCHOLOGY
INDIANA TECH
ASSOCIATES - GENERAL STUDIES
INDIANA TECH
HIGH SCHOOL GRADUATE - CORE 40 Diploma
NORTHROP HIGH SCHOOL