Veronica Ulloa

Tend – Washington, DC | 09/2021 – Present

• Coordinate restorative and cosmetic scheduling while ensuring accurate insurance breakdowns and patient responsibility.
• Present treatment plans and financial options clearly, supporting patient understanding and case acceptance.
• Verify insurance, submit authorizations, and resolve billing discrepancies to prevent delays and denials.
• Maintain organized patient charts and accurate documentation in compliance with office and insurance standards.
• Support efficient daily workflow through coordination between providers, staff, and patients.

• Coordinate pediatric surgical cases requiring general anesthesia, including insurance pre-authorizations and documentation.
• Schedule operating room time and communicate with hospital surgical teams to ensure efficient case flow.
• Guide patients and families through pre-operative and post-operative requirements.
• Ensure completion of H&P forms, consent documentation, and insurance verification prior to procedures.
• Serve as liaison between providers, hospitals, and families to maintain smooth surgical operations.

• Performed detailed insurance verification and breakdowns for oral surgery and select cosmetic facial procedures.
• Presented treatment plans and explained financial responsibility, collecting patient payments prior to procedures.
• Coordinated pre-authorizations and verified benefits to ensure accurate billing and minimize claim issues.
• Managed patient financial accounts, including processing refunds after insurance payments were received.
• Maintained accurate documentation and ensured compliance with insurance and office protocols.
• Provided clear patient communication regarding procedures, financial expectations, and treatment timelines.

• Managed high-volume patient check-in/out, scheduling, and insurance verification in a busy pediatric dental office.
• Coordinated appointment flow to support efficient daily operations and minimize scheduling gaps.
• Maintained accurate patient records, chart documentation, and insurance information.
• Communicated clearly with patients and families regarding appointments, insurance coverage, and financial responsibility.
• Supported front office workflow through organization, multitasking, and professional patient service.