Zuleika Mendoza
San Francisco,CA
Summary
Dynamic professional with a proven track record at Image Orthodontics, enhancing client relations and boosting service acceptance by 10%. Expert in CRM systems and bilingual communication, adept at conflict resolution and problem-solving. Skilled in managing high-volume call center operations, consistently exceeding performance goals through exceptional customer service and attention to detail.
Overview
9
9
years of professional experience
Work History
Treatment Coordinator
Image Orthodontics
05.2025 - Current
- Deliver personalized customer service by explaining treatment plans and financial options clearly.
- Build trust with clients, contributing to a 10% increase in service acceptance rates.
- Handle scheduling, inbound calls, and follow-ups to ensure a smooth customer experience.
- Resolve client questions and concerns with professionalism and empathy.
Learner Service Advisor (Remote)
Ultimate Medical Academy Online
10.2019 - 03.2025
- Managed high-volume inbound and outbound calls, assisting students with inquiries and concerns.
- Provided solutions to improve customer satisfaction and retention.
- Maintained detailed records of interactions using CRM systems.
- Collaborated with internal teams to resolve issues quickly and effectively.
- Consistently met performance goals in a fast-paced, service-driven environment.
Front Desk Assistant
CenterWell Senior Clinic
08.2019 - 12.2022
- Served as first point of contact, delivering excellent customer service to patients and visitors.
- Managed multi-line phone systems and directed calls efficiently.
- Resolved scheduling issues and assisted with general inquiries.
- Maintained organized records and ensured a smooth front desk operation.
Reservation Sales Agent
Marriott Vacations Worldwide
02.2017 - 07.2019
- Managed reservations and customer inquiries through property management systems.
- Streamlined booking processes to enhance customer satisfaction and operational efficiency.
- Trained new agents on reservation systems and customer service best practices.
- Developed personalized vacation packages based on client preferences and needs.
Education
Associate of Science - Associate of Science
Valencia College
Orlando, FL05.2016
Skills
Customer Service & Client Relations
Conflict Resolution & Problem Solving
Call Center Operations (High-Volume)
CRM Systems (Genesys Cloud)
Communication & Active Listening
Time Management & Multitasking
Data Entry & Record Management
Attention to Detail
Bilingual: English & Spanish
Timeline
Treatment Coordinator
Image Orthodontics
05.2025 - Current
Learner Service Advisor (Remote)
Ultimate Medical Academy Online
10.2019 - 03.2025
Front Desk Assistant
CenterWell Senior Clinic
08.2019 - 12.2022
Reservation Sales Agent
Marriott Vacations Worldwide
02.2017 - 07.2019
Associate of Science - Associate of Science
Valencia College