Kelsi Spears
Plainfield
Summary
Detail-oriented and patient-focused processional with 5+ years of experience in healthcare registration,scheduling, and patient coordination. Skilled in insurance verification, data entry and handling high-volume patient interactions. Bilingual in Spanish with strong communication and problem-solving abilities. Seeking a medical billing or call center position where I can contribute to efficient operations and excellent customer service.
Overview
10
10
years of professional experience
Work History
Treatment Coordinator
Orthodontic Experts
Indianapolis, IN
06.2025 - 03.2026
- Coordinated patient treatment plans and schedules to optimize clinic workflow.
- Facilitated communication between orthodontists, staff, and patients regarding treatment options.
- Managed patient records using dental practice management software for accuracy and compliance.
- Educated patients on orthodontic procedures and post-treatment care to enhance understanding and satisfaction.
- coordinate insurance benefits, payment plans, and financial discussions
- Schedule appointment and manage follow ups to reduce no shows
- Handle patient concerns and resolve issues to maintain satisfaction
- Stepped into leadership role to manage clinic operations when needed
- Trained new team members on office protocols and software systems to ensure operational efficiency.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Researched billing issues, scheduled appointments and verified insurance coverage.
Patient Registration/Patient Financial Services Representative
IUH
Indianapolis, IN
03.2019 - 06.2025
- Facilitated patient inquiries regarding billing and insurance processes.
- Processed and reviewed patient financial information for accuracy.
- Collaborated with healthcare providers to resolve billing discrepancies.
- Educated patients on payment options and financial assistance programs.
- registered patients and verified demographic and insurance information
- Scheduled patient appointments and maintained scheduling system's
- Provided front line customer service in high volume healthcare settings
- Trained new staff on policies, procedures, and system navigation.
- Implemented process improvements to enhance operational efficiency.
- Led initiatives to streamline communication between departments regarding patient accounts.
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
Team Leader
McDonald's
Indianapolis, IN
03.2016 - 03.2019
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new team members on operational procedures and best practices.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Managed inventory levels, ensuring availability of products while minimizing waste.
Education
High School Diploma -
Ben Davis High School
Indianapolis, INSkills
- Medical Registration & Patient Intake
- Insurance Verification & Billing Support
- Data Entry & Electronic Records
- Customer Service & Call Handling
- Bilingual (English/Spanish)
- Appointment Scheduling
- Problem-Solving & Conflict Resolution
- Multitasking in Fast-Paced Environments
- Team Leadership & Training
- HIPAA compliance
- Office administration
- Financial counseling
- Recordkeeping
- Bookkeeping
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Treatment Coordinator
Orthodontic Experts
06.2025 - 03.2026
Patient Registration/Patient Financial Services Representative
IUH
03.2019 - 06.2025
Team Leader
McDonald's
03.2016 - 03.2019
High School Diploma -
Ben Davis High School