Jennifer Gossett
Tyler Oral And Facial Surgery
Longview,TX
13
years of professional experience
Dynamic Treatment Coordinator with a proven track record. Phenomenal at enhancing patient satisfaction through effective communication and financial counseling. Skilled in treatment planning and patient care coordination, I successfully increased case acceptance rates and streamlined billing processes, ensuring compliance and fostering strong relationships with patients and providers.
Work History
Treatment Coordinator
10 Months- Communicated treatment plans to patients, facilitating comprehension of procedures and financial obligations.
- Assisted clinical staff in optimizing patient intake processes to enhance service delivery efficiency.
- Maintained comprehensive records of patient treatments for accurate billing and effective follow-up.
- Boosted case acceptance rates by clearly presenting treatment options and their benefits.
- Clarified treatment choices for patients, aiding in the selection of the most appropriate options.
- Outlined financial arrangements to patients, supporting informed decision-making regarding payment options.
- Elevated patient satisfaction by clearly articulating treatment plans and addressing concerns.
- Outlined potential payment plans for patients.
- Coordinated complex multi-disciplinary cases involving various specialists, ensuring timely treatment completion.
- Supported dentists in crafting tailored treatment plans to achieve superior patient outcomes.
- Collaborated with insurance companies to obtain coverage for necessary treatments, alleviating financial stress on patients.
- Educated patients about dental benefits and facilitated proper payment arrangements with insurance providers.
- Cultivated strong relationships with referring providers through consistent communication about shared cases.
Office Manager
1 Year 4 Months- Achieved streamlined office operations through effective management of daily workflows and adherence to company policies.
- Enhanced patient scheduling efficiency, leading to improved appointment availability and reduced wait times.
- Developed new staff training programs on office protocols, resulting in a cohesive team environment.
- Maintained high standards of accuracy in electronic health records, ensuring compliance with regulatory requirements.
- Improved billing processes, leading to enhanced accuracy in patient invoicing and collections.
- Elevated front desk operations, resulting in better patient interactions and service quality.
- Collaborated with dental staff to implement improved patient care strategies and operational effectiveness.
- Managed sensitive information with discretion, ensuring confidentiality of company documents and personnel records.
- Increased team productivity by effectively delegating tasks and overseeing daily operations.
- Facilitated communication between departments, promptly addressing concerns to maintain positive work relationships.
- Promoted a positive work environment by swiftly addressing employee concerns and fostering a culture of respect.
- Optimized appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through adept conflict resolution and problem-solving abilities.
Office Manager
1 Year 2 Months- Managed daily office operations, ensuring efficient workflow and adherence to company policies.
- Coordinated patient scheduling, enhancing appointment availability and reducing wait times.
- Implemented inventory management system, optimizing supplies and minimizing waste.
- Trained new staff on office protocols, fostering a cohesive team environment.
Finance Manager
10 YearsEducation
Cerdified Billing Specialist - Medical Coding
High School Diploma
Skills
Proficient in Software
Insurance practices
Payment collection
Claims processing
Patient confidentiality
Patient safety
Critical thinking skills
Patient care
Multitasking
Attention to detail
Policy compliance
Goal setting
Patient documentation
Patient registration
Patient flow management
Verbal and written communication
Creative problem solving
Patient outreach and Follow-up
Scheduling
Patient education
Organizational skills
Customer service
Expertise of payment plans
Dental insurance expertise
Secretarial duties
X-ray interpretation skills
Patient care coordination
Treatment Planning
Financial counseling
Office administration
HIPAA compliance
Proficient in Software
Appointment scheduling
HIPAA compliance
Financial counseling
Office administration
Insurance verification
Patient care coordination
Treatment Planning
Dental insurance expertise
Medical terminology
Multitasking
Cross-functional teamwork
Payment arrangements & negotiation
Timeline
Treatment Coordinator
Tyler Oral And Facial Surgery
09.2025 - CurrentRead More
Office Manager
East Texas Family and Cosmetic Dentistry
05.2024 - 09.2025Read More
Office Manager
Hollytree Dental
09.2023 - 11.2024Read More
Finance Manager
East Texas Dental Group
03.2013 - 03.2023Read More
American Association Dental Coders
Cerdified Billing Specialist from Medical Coding
Read More
SHISD
High School Diploma
Read More