Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Erika Ramirez

Hemet,CA
Erika Ramirez

Summary

Skilled Treatment Coordinator with a proven track record at Castleview Dental Care, adept in patient care coordination and financial counseling. Leveraged dental knowledge and exceptional customer service to increase case acceptance rates significantly. Demonstrates critical thinking and relationship building, ensuring optimal patient outcomes and enhanced office efficiency.

proficient in dentrix software. Also can assistant front and back if short handed.sales is my specialty Experienced healthcare professional prepared for role with strong background in patient care coordination and administrative support. Highly skilled in managing treatment plans, scheduling, and patient communications. Emphasizes team collaboration and adaptability to meet evolving needs. Known for reliability, effective problem-solving, and excellent interpersonal skills.

Overview

4
years of professional experience
1
Certification

Work History

Castleview Dental Care/skyview Dental Care

Treatment Coordinator
01.2022 - Current

Job overview

  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.

Vistaview Dental Care

Dental Assistant
03.2022 - 09.2023

Job overview

  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for Number procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared patient x-rays and images for dentist review.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.

Home Depot

Delivery Specialist
09.2020 - 07.2021

Job overview

  • Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
  • Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
  • Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
  • Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Collaborated with team members to coordinate deliveries, resulting in seamless handoffs between drivers.
  • Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
  • Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting customer expectations.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Documented all delivery transactions accurately, contributing to efficient inventory management practices.
  • Assisted in warehouse operations for streamlined loading and unloading processes, increasing productivity levels.
  • Assisted in training new hires for successful integration into the team while sharing best practices on safe driving techniques and effective route planning strategies.
  • Negotiated with vendors for cost-effective shipping rates, resulting in significant savings for the company without compromising service quality.
  • Followed company policies and procedures during shift.

Education

Ortega High School
Lake Elsinore, CA

High School Diploma

University Overview

Dental Pros
Temecula, CA

X-ray Certification from X-ray
01.2021

University Overview

Skills

  • Appointment Scheduling
  • Knowledge of dental insurance
  • HIPAA Compliance
  • Office Administration
  • Dental knowledge
  • Financial Counseling
  • Recordkeeping
  • Insurance Verification
  • Patient Care Coordination
  • Treatment Planning
  • Exam Room Preparation
  • Dental assessment experience
  • Customer Service
  • Organizational Skills
  • Patient Education
  • Scheduling
  • Patient Outreach and Follow-Up
  • Creative Problem-Solving
  • Verbal and written communication
  • Patient Flow Management
  • Patient Registration
  • Goal Setting
  • Patient documentation
  • Strategic Planning
  • Policy compliance
  • Attention to Detail
  • Multitasking ability
  • Patient Care
  • Critical Thinking Skills
  • Patient Safety
  • Patient confidentiality
  • Claims Processing
  • Relationship Building
  • Care Planning
  • Follow-up care
  • Insurance Practices
  • Payment Collection
  • Patient Assessment
  • Case Management
  • Cross-Functional Teamwork
  • Proficient in Software

Certification

X-ray

Languages

Spanish
Native or Bilingual

Timeline

Dental Assistant
Vistaview Dental Care
03.2022 - 09.2023
Treatment Coordinator
Castleview Dental Care/skyview Dental Care
01.2022 - Current
Delivery Specialist
Home Depot
09.2020 - 07.2021
Ortega High School
High School Diploma
Dental Pros
X-ray Certification from X-ray
Erika Ramirez