Autumn Naibauer
Smile Doctors
Evans,CO
1
Language
1
Certification
13
years of professional experience
Organized Treatment Coordinator with proven expertise in facilitating patient consultations and optimizing intake processes to improve patient care and clinic efficiency. Skilled in financial planning and coordinating dental referrals to achieve favorable outcomes for patients and practices.
Work History
Treatment Coordinator
3 Years 5 Months- Facilitated patient consultations, ensuring clear communication of treatment options and benefits.
- Developed strong relationships with patients to enhance satisfaction and retention rates.
- Collaborated with orthodontists to ensure seamless patient care and treatment progression.
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Educated patients on financial plans, insurance coverage, and payment options for treatments.
- Streamlined patient intake processes, improving efficiency and accuracy in documentation.
- Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
- Reviewed X-rays to help patients determine best treatments.
- Coordinated dental referrals and ensured they were scheduled properly and efficiently.
- Facilitated excellent patient care.
Server/Manager on Duty
9 Years 11 Months- Managed multiple tables efficiently while maintaining attention to detail and accuracy in orders.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order delivery and enhance overall dining experience.
- Trained new team members on menu items and service standards, fostering a cohesive work environment.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Associate of Science - Agriculture
Skills
Treatment Planning
X-ray analysis
Appointment scheduling
Insurance verification
HIPAA compliance
Radiographic analysis
Patient education
Scheduling
Appointment management
Patient outcome tracking
Attention to detail
Goal setting
Accomplishments
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
- Brought in revenue for office.
Certification
Agriculture Business Certificate- May 2023
Agriculture Economics Certificate- May 2023
Agriculture Science certificate- May 2023
Languages
English
Full Professional
Timeline
Treatment Coordinator
Smile Doctors
03.2023 - CurrentRead More
Server/Manager on Duty
Roma Pizza
04.2013 - 03.2023Read More
Aims Community College
Associate of Science from Agriculture
Read More