Evelyn Venegas
Las Vegas
Summary
Administration/Customer Service: Experienced with 4 years of proven success in managing high-volume environments. Skilled at maintaining a professional demeanor while handling multiple tasks and providing exceptional customer service. A proven track record of using my excellent personal, communication and organization skills to improve department efficiencies. Team player with excellent communication skills, high quality of work, driven and highly self-motivated. Strong negotiating skills and business acumen and able to work independently.
Personable Treatment Coordinator with strong background in dental health advocacy. Trained in closing treatment plans made by dentists and helping patients determine which treatments are best for individual dental needs. Excellent knowledge of basic and advanced dental terminology and comfortable presenting dental information to patients.
Overview
5
5
years of professional experience
Work History
Treatment Coordinator
Cascade Valley Dental
Las Vegas
05.2025 - Current
- Scheduled patient appointments and managed treatment calendars to optimize patient flow.
- Communicated treatment plans clearly to patients and addressed their concerns.
- Coordinated insurance verification and financial arrangements, ensuring seamless treatment access for patients.
- Maintained accurate patient records, facilitating timely updates and enhancing patient care.
- Managed patient scheduling, appointment reminders, and follow-up calls.
Discharge Coordinator
Complete Foot and Ankle
Las Vegas
02.2023 - 09.2024
- Coordinated discharge planning with patients and families to ensure smooth transitions from health facility.
- This includes working with doctors, nurses, therapists, and other agencies to ensure all plans are in place.
- Educated and supported patients and hospital staff on discharge plans to enhance understanding and compliance.
- Ensuring that the patient's personal discharge goals are considered, and that they have access to the right support and services.
- Assessing a patient's financial resources and making referrals to community resources.
- Documented discharge plans in medical records and finalized documentation within two working days to maintain accuracy and continuity of care.
Front desk Administrator
Kids Dental Safari And Braces
Las Vegas
11.2023 - 06.2024
- Performed administrative duties, obtained health histories; Document patient records in databases along with payments received and treatments conducted.
- Interact with both patients and the dental team.
- Schedule recall appointment, and new patient appointments.
- File and pull patient charts for the following day.
CUSTOMER SERVICE REPRESENTATIVE
ALL TAXI DISPATCH
Las Vegas
05.2021 - 10.2022
- Responded to telephone inquiries and complaints following standard operating procedures.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers, documented all customer interactions into the system accurately and completely.
- Provided exceptional customer service by responding to inquiries and resolving customer complaints in a timely manner, utilized automated systems to log and retrieve call information.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NevadaSkills
- Insurance verification
- Treatment coordination
- Discharge planning
- Effective communication
- HIPAA compliance
- Bilingual
- Treatment Planning
- Follow-up care
- Customer service
- Payment collection
- Scheduling
Languages
- Spanish
- English, Fluent
- Spanish, Fluent
Timeline
Treatment Coordinator
Cascade Valley Dental
05.2025 - Current
Front desk Administrator
Kids Dental Safari And Braces
11.2023 - 06.2024
Discharge Coordinator
Complete Foot and Ankle
02.2023 - 09.2024
CUSTOMER SERVICE REPRESENTATIVE
ALL TAXI DISPATCH
05.2021 - 10.2022
High School Diploma -
Las Vegas High School