ASHLEY RAMSAHAI
North Potomac,Maryland
Summary
Dedicated Treatment Coordinator specializing in patient care, insurance, and scheduling. Delivered exceptional patient experiences by ensuring comfort and education throughout appointments. Demonstrated ethical problem-solving skills in a collaborative dental practice environment.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Treatment Coordinator
Quince Orchard Dental Care
Gaithersburg, Maryland
05.2021 - Current
- Treatment coordinator and led the orthodontic department.
- Coordinated patient treatment plans and schedules to enhance care delivery.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Educated patients on post-treatment care and follow-up appointments.
- Provided education and resources to help patients understand their treatment options.
- Communicated with patients regarding insurance options and payment plans.
- Coordinated payments with insurance companies and discussed dental benefits with patients.
- Conducted financial consultations with patients to establish personalized payment plans.
- Addressed patient inquiries, providing information about services and procedures.
- Collaborated with dental staff to streamline patient flow and reduce wait times.
- Ensured compliance with HIPAA regulations and related laws.
- Assisted the dentist in helping patients determine optimal treatment options.
- Created customized treatment plans for patients based on individual needs.
- Scheduled patient appointments, followed up on patient inquiries, and coordinated with insurance companies to resolve billing issues.
- Developed strategies that streamlined patient the patient intake process for increased efficiency.
- Tracked patient progress and updated records accordingly.
- Resolved any issues related to payment discrepancies or denials in a timely manner.
- Analyzed patient data to identify potential areas of improvement in overall quality of care.
- Thoroughly studied patients' x-rays to help determine the best treatments for dental ailments and conditions.
- Collaborated with payers such as Medicare and Medicaid or private insurers regarding coverage criteria.
- Identified family members, social networks, and community systems for inclusion in client treatment plans.
- Provided support to clinical staff with insurance verification and authorization processes.
- Assisted in developing policies, procedures, and protocols related to patient care activities.
- Managed patient records using electronic health record systems efficiently.
- Coordinated the delivery of care between various departments within the facility.
- Coordinated the delivery of care between various departments within the facility.
Dental Assistant
Pediatric Dental Care
North Potomac, Maryland
08.2016 - 04.2021
- Promoted sustainable oral health by educating patients on procedures and at-home care.
- Coordinated major dental cases at Shady Grove Adventist Hospital, ensuring seamless communication among team members and optimal patient care.
- Coordinated and scheduled major dental cases at Shady Grove Adventist Hospital.
- Helped evaluate patients and document current dental features and symptoms.
- Helped evaluate patients and document current dental features and symptoms.
- Prepared patients, sterilized and disinfected instruments, set-up instrument trays, and prepared materials.
- Completed x-rays of patients' mouths, carefully following safety procedures and processing images.
- Enhanced surgical outcomes by delivering thorough postoperative instructions.
- Coordinated smooth patient flow, setting up efficient schedules and adjusting strategies to account for dynamic loads.
- Organized and restocked dental supplies to sustain team productivity and efficient workflow.
- Took medical and dental histories and recorded vital signs of patients.
- Assisted with resolving authorization and payment problems with patients' insurance providers.
- Readied patients and workstations for procedures, including organizing tools and supplies and answering patient questions.
- Completed insurance claim forms or other required paperwork.
- Collected payments promptly to maintain accurate financial records for the practice.
- Enhanced patient compliance by fostering a friendly atmosphere and calmly addressing concerns in challenging situations.
- Assisted chairside during Nitrous Oxide and Oral Conscious Sedation procedures to ensure patient comfort.
- Specializing in behavioral management for children from ages 1-21, including children with special needs and different medical requirements.
Education
Master of Science - Biomedical Sciences
Barry University
Miami, FL 08.2022 - 12.2023
Bachelors of Science - Biology
University of Maryland, Baltimore County- Shady Grove Campus
Rockville, MarylandAssociate of Science - Biology
Montgomery College
Rockville, MarylandSkills
- Patient scheduling
- Appointment scheduling
- Insurance coordination
- Insurance verification
- Payment plan expertise
- Cost management strategies
- Medical records management
- Electronic records management
- Treatment planning
- Patient education
- Post-treatment education
- Patient engagement strategies
- Care coordination
- Team collaboration
- Clinical support
- Procedure support
- History documentation
- Infection control measures
- Radiographic interpretation
- Insurance verification
- Care coordination
- Appointment scheduling
Timeline
Master of Science - Biomedical Sciences
Barry University
08.2022 - 12.2023
Treatment Coordinator
Quince Orchard Dental Care
05.2021 - Current
Dental Assistant
Pediatric Dental Care
08.2016 - 04.2021
Bachelors of Science - Biology
University of Maryland, Baltimore County- Shady Grove Campus
Associate of Science - Biology
Montgomery College