Kena Bruno
Certified Nursing Assistant
Enid,OK
Summary
Dedicated healthcare professional with extensive experience in patient care coordination and administrative support, equipped to excel in dynamic environments. Proficient in managing treatment plans, scheduling appointments, and fostering clear communication with patients to enhance their experience. A strong emphasis on teamwork and adaptability ensures responsiveness to the evolving needs of the healthcare setting. Recognized for reliability, effective problem-solving abilities, and exceptional interpersonal skills that contribute to a positive and efficient workplace.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Dope Doctors
Naples Fl
10.2025 - 12.2025
- Coordinated patient treatment plans, ensuring alignment with clinical protocols and patient needs.
- Facilitated communication between healthcare providers and patients for seamless care transitions.
- Managed appointment scheduling, optimizing workflow and reducing patient wait times.
- Developed educational materials to enhance patient understanding of treatment options and procedures.
- Assisted in insurance verification processes, streamlining administrative tasks for improved efficiency.
- Maintained up-to-date patient records within electronic health record (EHR) systems, ensuring accuracy and confidentiality.
- Trained new staff on operational procedures and software systems to ensure consistent service quality.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
Certified Nursing Assistant
Elite Medical Staffing
Perry OK
11.2023 - 12.2024
- Monitored vital signs, documenting changes to ensure timely interventions.
- Assisted patients with daily living activities, promoting independence and comfort.
- Collaborated with nursing staff to develop and implement patient care plans.
- Educated patients and families on health management and post-discharge care.
- Trained new staff on best practices in patient care and safety protocols.
Certified Nursing Assistant
Perry Green Valley Nursing Home
Perry OK
11.2023 - 03.2024
- Streamlined communication between departments to enhance patient service delivery.
- Led initiatives to improve patient satisfaction through feedback implementation.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Habilitation specialist
Liberty of Oklahoma, Robert M Greer
08.2022 - 07.2023
- Assisted intellectual disabled individuals with ADLs
Patient Service Representative
INTEGRIS IMG, Urgent Care North
09.2020 - 05.2022
- Greeted, checked in and checked out patients in an accurate and timely manner
- Received and/or dispatched incoming calls
- Collect payments for copays and deductibles, help make financial arrangements for patients
- Make appointments for visits and, if an emergency, inform a clinical employee or provider
- Verifies insurance eligibility and benefits and records the information in the medical record; complete referrals to specialty providers, home health, etc
- Accurately enter patient demographics in the practice management system
- Take messages when answering the telephone, correctly spelling names and identifying patient by two identifiers according to National Patient Safety Goals
- Take clear and concise messages from pharmacies, physicians and hospital personnel; accurately direct the messages to the clinical employee and/or provider
- Manage large call volume
- Participate in special projects
- Daily update Huddle Board
- Scan documents
- Give great customer service
Education
LONG TERM CARE -
AUTRY TECHNOLOGY CENTER
11-2023
DEVELOPMENTAL DISABILITY SERVICE (DDS) -
AUTRY TECHNOLOGY CENTER
08-2022
BUSINESS MANAGEMENT & ENTREPRENEURSHIP - undefined
AUTRY TECHNOLOGY CENTER
05.2020
High School Diploma - undefined
Enid High School
05.2019
Skills
- Appointment scheduling
- HIPAA compliance
- Office administration
- Financial counseling
- Patient care
- Reliable team player
- Direct patient care
- Front desk operations
- Patient scheduling
- Microsoft office
- Patient registration
- Reminder calls
- Electronic medical records
Certification
- CNA - Certified Nurse Assistant
Timeline
Treatment Coordinator
Dope Doctors
10.2025 - 12.2025
Certified Nursing Assistant
Elite Medical Staffing
11.2023 - 12.2024
Certified Nursing Assistant
Perry Green Valley Nursing Home
11.2023 - 03.2024
Habilitation specialist
Liberty of Oklahoma, Robert M Greer
08.2022 - 07.2023
Patient Service Representative
INTEGRIS IMG, Urgent Care North
09.2020 - 05.2022
BUSINESS MANAGEMENT & ENTREPRENEURSHIP - undefined
AUTRY TECHNOLOGY CENTER
High School Diploma - undefined
Enid High School
LONG TERM CARE -
AUTRY TECHNOLOGY CENTER
DEVELOPMENTAL DISABILITY SERVICE (DDS) -
AUTRY TECHNOLOGY CENTER