Kalyn Skibbe
Plainfield,IL
Summary
Experienced in managing patient treatment plans and coordinating dental services to ensure optimal care, with a proven track record of enhancing patient experiences through streamlined operations. Excellent communication and organizational skills foster a supportive clinical environment, ensuring seamless interactions between patients and dental professionals. Strong understanding of dental insurance processes and patient financial arrangements, adept at navigating complex systems to facilitate efficient service delivery. Committed to maintaining high standards of care and continuously improving patient satisfaction through proactive problem-solving and attention to detail.
Overview
22
22
years of professional experience
Work History
Treatment Coordinator
West Suburban Oral Health Care
04.2025 - Current
- Present and explain treatment plans, costs, and insurance coverage, ensuring patients make informed decisions.
- Coordinate appointments, financial arrangements, and follow-up care to support seamless patient experiences.
- Submit and track insurance claims, resolve denials, and generate aging reports to maintain healthy accounts receivable.
- Prepare patient billing statements, explain balances, and implement effective collection strategies.
- Maintain HIPAA compliance while staying updated on billing guidelines and payer requirements.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
Patient Care Coordinator
Carillon Family Dental
04.2024 - Current
- Scheduled treatments and arranged financial agreements.
- Explained treatment plans based on doctor’s diagnosis.
- Handled insurance claims, filing paperwork, appointments, and phone communication.
Customer Service Representative
WeatherTech
10.2021 - 04.2024
- Processed orders, upsells, exchanges, and returns via phone and email.
- Resolved service issues and escalated concerns to management.
- Maintained professionalism in a remote work setting.
Dental Treatment Coordinator
Endodontics and Periodontics Associates
04.2021 - 10.2021
- Scheduled treatments and arranged financial agreements.
- Explained treatment plans based on doctor’s diagnosis.
- Processed insurance claims and managed front desk operations.
Dental Treatment Coordinator
Steeple Run Family
01.2020 - 04.2021
- Coordinated financial arrangements and scheduled restorative treatments.
- Verified insurance, processed claims, and scheduled appointments.
- Educated patients on treatment plans and coverage options.
- Ensured compliance with COVID-19 guidelines.
Assistant Office Manager
Aspen Dental
08.2018 - 12.2019
- Oversaw daily non-clinical office operations and patient satisfaction.
- Assisted with patient scheduling, insurance verification, and payments.
- Educated patients on treatment plans and financial options.
- Balanced nightly deposits and processed payments.
Caldwell Tank Inc., Institute for Personal Development, J.D. Byrider Car Dealership, and Linens N’ Things
01.2004 - 01.2017
- Customer service and administrative positions including Caldwell Tank Inc., Institute for Personal Development, J.D. Byrider Car Dealership, and Linens N’ Things.
- Gained experience in safety monitoring, front desk support, customer service, billing, scheduling, and inventory management.
Education
General Education -
Joliet Junior College
01.2008
General Education - undefined
Monmouth College
01.2007
High School Diploma -
Romeoville High School
06-2006
Skills
- Customer Service Expertise
- Patient Relations & Support
- Insurance Verification
- Treatment Coordination
- Scheduling & Organization
- Microsoft Office Proficiency
- Data Entry & Invoicing
- Calm & Professional Under Pressure
- Teamwork & Leadership
- HIPAA Compliance Knowledge
- Appointment scheduling
- HIPAA compliance
- Office administration
- Financial counseling
- Dental insurance expertise
- Scheduling
- Patient education
- Claims processing
- Documentation
- Payment collection
Timeline
Treatment Coordinator
West Suburban Oral Health Care
04.2025 - Current
Patient Care Coordinator
Carillon Family Dental
04.2024 - Current
Customer Service Representative
WeatherTech
10.2021 - 04.2024
Dental Treatment Coordinator
Endodontics and Periodontics Associates
04.2021 - 10.2021
Dental Treatment Coordinator
Steeple Run Family
01.2020 - 04.2021
Assistant Office Manager
Aspen Dental
08.2018 - 12.2019
Caldwell Tank Inc., Institute for Personal Development, J.D. Byrider Car Dealership, and Linens N’ Things
01.2004 - 01.2017
General Education - undefined
Monmouth College
General Education -
Joliet Junior College
High School Diploma -
Romeoville High School